SRVP, Retail Administrator

UNITED BANK OF MICHIGAN GROUP - Grand Rapids, MI

Full-time - Mid Level

Grand Rapids, MI

About the position

The Retail Administrator at United Bank of Michigan Group is responsible for overseeing and managing retail operations within the bank. This role involves ensuring efficient service delivery, maintaining compliance with banking regulations, and enhancing customer satisfaction. The Retail Administrator will work closely with various teams to implement strategies that drive performance and improve operational processes.

Responsibilities

• Oversee daily retail banking operations to ensure efficiency and compliance.
• Manage customer service standards and enhance customer satisfaction.
• Collaborate with various departments to implement operational strategies.
• Monitor and report on retail performance metrics.
• Ensure adherence to banking regulations and internal policies.

Requirements

• Bachelor's degree in Business Administration or related field.
• 3+ years of experience in retail banking or financial services.
• Strong understanding of banking regulations and compliance requirements.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and banking software.

Nice-to-haves

• Experience with project management in a banking environment.
• Knowledge of customer relationship management (CRM) systems.
• Ability to lead and motivate a team effectively.

Benefits

• Health insurance coverage
• 401k retirement plan
• Paid holidays and vacation time
• Professional development opportunities