Political Intelligence - San Francisco, CA
posted 3 months ago
Square Messages is a messaging platform designed for merchants to manage conversations with their customers across various channels, including SMS and email. This platform is integrated within the Square ecosystem, allowing for enriched messaging experiences that include appointment bookings, receipts, invoices, coupons, and marketing tools. A key feature of Square Messages is the Square Assistant, an AI-powered virtual assistant that operates 24/7 to assist merchants in serving their customers. The Square Assistant is capable of handling customer inquiries related to appointments, such as cancellations, confirmations, and rescheduling, thereby saving merchants valuable time. It utilizes an in-house large language model to suggest responses and actions that integrate seamlessly with the Square ecosystem. In the upcoming year, Square plans to enhance the capabilities of Square Assistant significantly, including personalizing responses for individual merchants and deploying larger language models in production. We are seeking Staff AI Engineers who are passionate about language modeling, conversational AI, and production machine learning at scale. In this role, you will play a crucial part in designing and developing innovative conversational AI systems within Square. You will collaborate closely with product managers, designers, and other engineering teams to design, iterate, and launch new product experiences. Additionally, you will have the opportunity to influence and lead the team's future roadmap, delivering cutting-edge AI solutions to businesses that have traditionally lacked access to such technology. Your responsibilities will also include training and deploying state-of-the-art language models and building and maintaining AI infrastructure capable of handling millions of conversations.