Staff Assistant I, Airport Hub/Gateway

American Airlines Group - Dallas, TX

Full-time - Entry Level

Dallas, TX

Air Transportation

About the position

The Staff Assistant I position at American Airlines is a vital role within the Airport Hubs & Gateway Team, part of the Customer Experience Division. This position is responsible for a variety of office duties that support the operational efficiency of the airport hub, including attendance compliance, payroll coordination, and equipment distribution. The role requires multitasking in a fast-paced environment while providing excellent customer service and support to team members.

Responsibilities

• Perform a wide variety of office duties including coordinating meeting arrangements, typing, filing, and ensuring telephone coverage.
• Greet and direct customers, handle mail, and order and distribute office supplies.
• Reconcile P-card spending and track anniversaries and birthdays.
• Arrange travel and hotel accommodations for staff as needed.
• Assist with the preparation of management presentations and special projects.
• Troubleshoot and escalate office technology issues, including telephone and copier machines.
• Track and ensure employees complete onboarding duties, including system access and training.
• Assist in station event planning, coordination, and execution.

Requirements

• High School diploma or GED equivalency.
• Previous office/clerical experience.
• Knowledge of MS Office Products including Word, Excel, PowerPoint.
• Knowledge of policies, procedures, and corporate structure.
• Ability to prioritize work, be detail-oriented, and meet deadlines.
• Ability to perform in a fast-paced environment and handle multiple tasks simultaneously.
• Self-motivated with strong organizational skills.

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights.
• Health Benefits: Health, dental, prescription, and vision benefits from day one.
• Wellness Programs: Tools and resources for personal wellness.
• 401(k) Program: Available upon hire with potential employer contributions after one year.
• Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.