Staff Assistant I, Airport Station

$32,885 - $47,320/Yr

American Airlines Group - Milwaukee, WI

Full-time - Entry Level

Milwaukee, WI

Air Transportation

About the position

As a member of the Airport Stations Team within the Customer Experience Division at American Airlines, you will play a crucial role in ensuring smooth operations at the airport. This position involves a variety of office duties that are essential for maintaining an efficient work environment. You will be responsible for coordinating meeting arrangements, managing office supplies, and ensuring that telephone coverage is maintained. Greeting and directing customers will also be a key part of your role, as you will be the first point of contact for many travelers. Additionally, you will handle mail and assist with travel and hotel accommodations for staff and management. Your attention to detail will be vital as you reconcile P-card spending and track important dates such as anniversaries and birthdays. In this role, you will also assist with the preparation of management presentations and special projects as required. You will administer and monitor local invoices through InvoiceWorks, ensuring that all financial documentation is accurate and disseminated appropriately. Troubleshooting office technology issues, including those related to telephones and copiers, will be part of your daily responsibilities. You will track and ensure that employees complete their onboarding duties, which include system access, locker assignments, and training. Event planning and coordination for station events, such as luncheons and recognition events, will also fall under your purview. Your role will involve handling payroll processing for management and support staff, processing bereavement letters, and managing employee parking assignments. You will assist with timekeeping functions, data entry, and maintaining employee files. Additionally, you will be responsible for maintaining station meeting plans and accessing various periodic reports related to performance and employee engagement. Updating required manuals and managing security-related items will also be part of your duties. You will act as a backup for payroll functions and manage records for OSHA and safety compliance. Your support in budget preparation and reconciliation will be essential, as will your assistance with auditing activities. You will track and verify incentive funds earned and liaise with CRE/Facilities and vendors to track local projects. Leading and directing work with other support staff will be necessary, and you will perform other duties as required to ensure the smooth operation of the airport station.

Responsibilities

• Provides assistance with preparation of management presentations and special projects as required
• Administers, reviews, and monitors all local invoices through InvoiceWorks and disseminate as necessary
• Troubleshoots and escalates office technology issues, including telephone and copier machines
• Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
• Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
• Handles payroll processing in Workbrain for management and support staff
• Processes bereavement letters and coordinates local communications and response
• Manages employee parking, including permitting and assignments, as required
• Assists with timekeeping functions, data entry, data verification, reconciliations and filing
• Maintains employee files, as necessary
• Maintains Station meeting plans, including monthly emergency response
• Accesses and manages various periodic reports, including performance, audit, expense, employee engagement and recognition, etc.
• Updates required manuals
• Files and maintains all security related items
• Acts as backup for various payroll functions
• Manages records for OSHA, safety, etc. (301's, weekly and annual)
• Assists with budget preparation and reconciliation, including monthly closeout of landing fees
• Supports auditing activities as required
• Tracks and verifies incentive funds earned
• Liaises with CRE/Facilities and vendors to track local projects, as needed
• Leads/directs work with other support staff, as needed
• Performs other duties as required

Requirements

• High School diploma or GED
• Previous office/clerical experience
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights across our global network for you, your family, and friends.
• Health Benefits: Access to health, dental, prescription, and vision benefits from day one, including virtual doctor visits and flexible spending accounts.
• Wellness Programs: Resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.