Staff Business Operations Manager - Partnerships

Intuit - San Diego, CA

Full-time - Mid Level

San Diego, CA

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff Business Operations Manager - Partnerships at Intuit is a leadership role within the Expert Network Partnerships team, focusing on customer success and strategic initiatives for TurboTax Product Support. This position is pivotal in managing multi-million dollar partnerships and driving impactful outcomes through collaboration and innovation. The role requires a bold and creative leader who can adapt to changing business priorities while ensuring exceptional customer experiences.

Responsibilities

• Lead multiple partner relationships and drive improvements in overall partner performance, consistency, and rigor.
• Partner effectively with leaders at all levels of external organizations to define goals and drive win-win solutions.
• Act as an escalation point and voice of the partner to remove roadblocks hindering their ability to deliver for customers.
• Identify and lead large-scale strategic initiatives and process improvements to enhance customer experience and business outcomes.
• Collaborate with internal cross-functional partners on the design, implementation, and delivery of strategic programs.
• Display extreme ownership of all aspects of execution, ensuring programs are set up for success end to end.
• Establish and run effective meetings, problem-solving creatively through any obstacles that arise.
• Synthesize and leverage data to continuously measure success and identify improvement opportunities.
• Champion change and support others in adopting novel solutions.

Requirements

• 8+ years of Customer Success Leadership experience.
• Bachelor's degree or equivalent practical experience; MBA or focus in Business/Program Management is preferred.
• Ability to adapt style to a wide range of stakeholders and changing business priorities.
• Outstanding business acumen with a customer obsession.
• Data-driven with strong analytical skills to assess performance and implement solutions.
• Demonstrated understanding of customer needs and ability to integrate insights into offerings.
• Proven decision-making process balancing principles and data with judgment.
• Experience as a self-starter who can assess business requirements independently.
• Team player willing to adapt and take on multiple roles.

Nice-to-haves

• Experience with contact center technology & platforms.
• Experience in BPO, Partner Management & Sourcing.
• Managing teams and/or developing people.
• Prior experience working on Intuit initiatives.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.
• Professional development opportunities.