Staff Business Operations Manager - Partnerships

Intuit - San Diego, CA

Full-time - Mid Level

San Diego, CA

10,001+ employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff Business Operations Manager - Partnerships at Intuit is a leadership role within the Expert Network Partnerships team, focusing on enhancing customer success through strategic partnerships. This position is responsible for managing multi-million dollar partnerships and leading large-scale initiatives aimed at improving customer experiences and business outcomes. The role requires a bold and creative leader who can navigate complex relationships and drive impactful results in a fast-paced environment.

Responsibilities

• Lead multiple partner relationships and drive improvements in overall partner performance, consistency and rigor
• Partner effectively with leaders at all levels of external organizations to define goals and build relationships based on shared goals
• Act as escalation point and voice of partner to remove roadblocks hindering partner's ability to deliver for customers
• Identify and lead large scale strategic initiatives and process improvements to impact customer experience and business outcomes
• Collaborate with internal cross-functional partners on the design, implementation, and delivery of strategic programs
• Display extreme ownership of all aspects of execution, ensuring programs are set up for success end to end
• Synthesize and leverage data to continuously measure success and understand improvement opportunities
• Champion change and support others in adopting novel solutions

Requirements

• 8+ years of Customer Success Leadership experience
• Bachelor's degree or equivalent practical experience, MBA or focus in Business/Program Management
• Ability to adapt style to a wide range of stakeholders and situations
• Outstanding business acumen with a customer obsession
• Data-driven with strong analytical skills
• Demonstrated strong understanding of customer needs
• Proven success driving large complex portfolios of programs
• Solid decision-making process balancing principles and data
• Experience as a self-starter and trusted leader
• Team player willing to jump in and adapt

Nice-to-haves

• Experience with contact center technology & platforms
• BPO, Partner Management & Sourcing experience
• Managing teams and/or developing people
• Prior experience working on Intuit initiatives

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities