Staff Business Process Analyst

$101,500 - $152,500/Yr

Qualcomm - San Diego, CA

Full-time - Mid Level

Remote - San Diego, CA

Computer and Electronic Product Manufacturing

About the position

The Business Process Analyst will identify, develop, deploy and support business processes for the IT Site Reliability Engineering team in support of Qualcomm's Automotive Business Unit. This includes improving existing business processes as well as identifying/driving new processes for the team to improve our scalability, flexibility, cost, and pro-activeness. You will work closely with the Automotive and IT teams to develop integrated solutions. You will assist in large system and process integration projects, consolidation and segregation of functions, and creating flexible and scalable solutions to meet organizational goals. As a Business Process Analyst dedicated to our SRE team, you will: * Collaborate with cross-functional teams to understand business processes, identify pain points, and propose improvements. * Analyze existing workflows, identify bottlenecks, and recommend process enhancements. * Work closely with SRE engineers to ensure seamless integration of process improvements into our systems. * Develop documentation, standard operating procedures (SOPs), and training materials. * Participate in project planning and execution related to SRE initiatives. * Monitor key performance indicators (KPIs) related to process efficiency and effectiveness. * Lead End User Training and provide users process and systems training. Examples of regular activities: * Business Engagement and Requirements Gathering * Solutioning Workshops * Developing Functional Specifications * Process Definition/Documentation * Creating Training Documentation * Conduct Demo's and User Training * Process Mining and Enhancement Sessions * Testing Solutions * Facilitating User Acceptance Testing * Post-Production Solution Stabilization * Ad-hoc Production Support

Responsibilities

• Collaborate with cross-functional teams to understand business processes, identify pain points, and propose improvements.
• Analyze existing workflows, identify bottlenecks, and recommend process enhancements.
• Work closely with SRE engineers to ensure seamless integration of process improvements into our systems.
• Develop documentation, standard operating procedures (SOPs), and training materials.
• Participate in project planning and execution related to SRE initiatives.
• Monitor key performance indicators (KPIs) related to process efficiency and effectiveness.
• Lead End User Training and provide users process and systems training.
• Business Engagement and Requirements Gathering
• Solutioning Workshops
• Developing Functional Specifications
• Process Definition/Documentation
• Creating Training Documentation
• Conduct Demo's and User Training
• Process Mining and Enhancement Sessions
• Testing Solutions
• Facilitating User Acceptance Testing
• Post-Production Solution Stabilization
• Ad-hoc Production Support

Requirements

• Bachelor's degree in Business, Engineering, Operations, or related field.
• 5+ years of related business process analysis experience.

Nice-to-haves

• Master's degree in Business, Engineering, Operations, or related field.
• 7+ years of Supply Chain, Engineering, Operations, or related work experience.
• 6+ years of experience with analyzing complex data sets.
• 3+ years of experience working in a large matrixed organization.
• 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).
• 1+ years in a technical leadership role with or without direct reports (only applies to positions with direct reports).

Benefits

• Competitive annual discretionary bonus program
• Opportunity for annual RSU grants
• Highly competitive benefits package designed to support success at work, at home, and at play.