Staff Content Designer, AI Generation

Intuit - Mountain View, CA

Full-time - Mid Level

Hybrid - Mountain View, CA

10,001+ employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff Content Designer, AI Generation role at Intuit focuses on delivering innovative AI-first content experiences within the QuickBooks ecosystem. This position involves collaboration with various teams to enhance user experience through effective content creation and management, leveraging the latest advancements in Generative AI. The role is integral to shaping self-help experiences for millions of customers, ensuring high-quality, relevant content is accessible and engaging.

Responsibilities

• Drive AI-first innovation in content creation, knowledge harvesting, and management.
• Contribute to an AI-first strategy and roadmap for internal creators and small businesses.
• Accelerate experimentation with GenAI models and tools for content creation and curation.
• Review and analyze product and domain-specific content to ensure accuracy and relevance.
• Support optimized structure and annotation of content for large language models.
• Collaborate with data scientists, developers, and content creators on content-related needs.
• Maintain understanding of industry trends and best practices for content curation.
• Contribute to the improvement of the content management system and processes.
• Ensure all content adheres to company guidelines and brand identity.

Requirements

• Master's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or a related field, or equivalent experience.
• 5-10 years of experience with content curation, technical writing, artificial intelligence (NLP, ML, GenAI), or related fields.
• Significant experience with content management systems and digital publishing tools.
• Strong knowledge of AI/LLMs and their operational mechanics.
• Exceptional ability to think across various content types and personalize experiences.
• Ability to implement content-related processes and standards effectively.
• Strong research and analytical skills for interpreting complex information.
• Excellent organizational and time management skills for managing multiple projects.
• Proactive and creative problem-solving skills with adaptability to changing priorities.
• Understanding of SEO, taxonomies, and content systems for improved navigation.
• Command of writing fundamentals including style, grammar, and information architecture.
• Good understanding of help systems, design systems, usability, and modularity.
• Ability to synthesize and extrapolate data quickly.
• Strong interpersonal and collaboration skills with an interest in coaching others.
• Strong ability to plan, prioritize, and execute complex projects with attention to detail.

Nice-to-haves

• Experience with modular, structured content (e.g., DITA, WP Gutenberg blocks).
• Familiarity with UX design principles and practices.
• Knowledge of content effectiveness metrics and evaluation methods.

Benefits

• Hybrid work environment with in-office requirements 2-3 days a week.