Staff Content Designer, AI Readiness - Structure, Labeling & Annotation

Intuit - Mountain View, CA

Full-time - Mid Level

Hybrid - Mountain View, CA

10,001+ employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff Content Designer, AI Readiness - Structure, Labeling & Annotation role at Intuit focuses on delivering innovative AI-first content experiences within the QuickBooks ecosystem. This position involves collaboration with various teams to enhance content creation and management, ensuring high-quality, relevant, and accurate information is available to users. The role is pivotal in shaping self-help experiences and requires a strong understanding of generative AI and content design principles.

Responsibilities

• Drive AI-first innovation in content creation, knowledge harvesting, and management.
• Contribute to an AI-first strategy and roadmap for internal creators and small businesses.
• Accelerate experimentation with GenAI models and tools for content creation and curation.
• Review and analyze product and domain-specific content to ensure accuracy and relevance.
• Support optimized structure and annotation of content for large language models.
• Collaborate with data scientists, developers, and content creators on content-related needs.
• Maintain understanding of industry trends and best practices for content curation.
• Contribute to the improvement of content management systems and processes.
• Ensure all content adheres to company guidelines and brand identity.

Requirements

• Master's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or related field, or equivalent experience.
• 5-10 years of experience in content curation, technical writing, AI (NLP, ML, GenAI), or related fields.
• Significant experience with content management systems and digital publishing tools.
• Strong knowledge of AI/LLMs and their operational mechanics.
• Exceptional ability to think across various content types and personalize experiences.
• Ability to implement content-related processes and standards effectively.
• Strong research and analytical skills for interpreting complex information.
• Excellent organizational and time management skills for managing multiple projects.
• Proactive and creative problem-solving approach with adaptability to changing priorities.
• Understanding of SEO, taxonomies, and content systems for improved navigation.
• Command of writing fundamentals including style, grammar, and information architecture.
• Good understanding of help systems, design systems, usability, and modularity.
• Ability to synthesize and extrapolate data quickly.
• Strong interpersonal and collaboration skills with an interest in coaching others.
• Strong ability to plan, prioritize, and execute complex projects.