Staff Content Designer, GenAI Content readiness & performance

Intuit - San Diego, CA

Full-time - Mid Level

Hybrid - San Diego, CA

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff AI Content & Knowledge Strategist will play a pivotal role in delivering next-generation AI-first content experiences within the QuickBooks ecosystem. This position involves collaboration with various teams to enhance user experience and optimize content creation and management in the context of AI advancements. The role is situated within a dynamic and fast-paced environment, focusing on proactive and intelligent solutions to meet customer needs.

Responsibilities

• Drive AI-first innovation in content creation, knowledge harvesting, and management.
• Contribute to an AI-first strategy and roadmap for internal creators and small businesses.
• Accelerate experimentation with GenAI models and tools for content creation and curation.
• Review and analyze product and domain-specific content to ensure accuracy and relevance.
• Support optimized structure and annotation of content for large language models.
• Collaborate with data scientists, developers, and content creators on content-related needs.
• Maintain understanding of industry trends and best practices for content curation.
• Contribute to the improvement of the content management system and processes.
• Ensure all content adheres to company guidelines and brand identity.

Requirements

• Master's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or a related field, or equivalent experience.
• 5-10 years of experience with content curation, technical writing, artificial intelligence (NLP, ML, GenAI), or related fields.
• Significant experience with content management systems and digital publishing tools.
• Strong knowledge of AI/LLMs, including training and output evaluation.
• Exceptional ability to think across various content types and personalize experiences.
• Ability to implement content-related processes and standards for effectiveness.
• Strong research and analytical skills to interpret complex information.
• Excellent organizational and time management skills to manage multiple projects.
• Proactive and creative problem-solving skills with adaptability to changing priorities.
• Understanding of SEO, taxonomies, and content systems for improved navigation.
• Command of writing fundamentals, including style and information architecture.
• Good understanding of help systems, design systems, usability, and modularity.

Nice-to-haves

• Experience in coaching others and strong interpersonal skills.
• Ability to quickly synthesize and extrapolate data.

Benefits

• Hybrid work environment requiring in-office presence 2-3 days a week.