Staff Content Designer

$144,000 - $144,000/Yr

Social Finance - San Francisco, CA

Full-time - Senior

Remote - San Francisco, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

As a Staff Content Designer at SoFi, you will play a crucial role in shaping the future of personal finance by ensuring a consistent voice throughout the user experience. Your responsibilities will include establishing content frameworks, collaborating with various stakeholders, and driving content creation across multiple product areas. This position is integral to enhancing the overall experience for SoFi's members and requires a strong focus on collaboration and innovation.

Responsibilities

• Drive content creation across multiple concurrent work streams within one or more product areas, including new features, improvements, and optimizations.
• Establish and maintain content style guides and repeatable content frameworks.
• Collaborate closely with Designers, Researchers, Marketing Creatives, and Brand Strategists to iterate and drive clear solutions that embody SoFi's voice in the product.
• Develop effective solutions based on research, member insights, and industry best practices across finance and tech.
• Present content solutions and clearly communicate design intent through documentation and presentations.
• Collaborate with other content designers working on different product areas to ensure alignment and consistency across the entire user experience.
• Share work early and often for wide visibility and alignment.

Requirements

• 8+ years of experience working in product design/UX roles.
• Strong point of view on voice, tone, formatting, etc.
• Ability to leverage and work with a wide range of tools (e.g., Figma, Witer.AI, CMSs, Github, etc.).
• Expertise in content design best practices across software products.
• Strong collaboration skills across cross-functional teams including product management, engineering, and marketing.
• Ability to translate user research, user needs, and product data to make informed design solutions.
• Track record for delivering end-to-end solutions with cohesive language and patterns, from initial concepts to launch.
• Experience presenting work and rationale to senior leadership and advocating for user needs in the context of business goals.
• Experience working in a highly collaborative, fast-paced, agile environment using tools like Jira and Confluence.

Nice-to-haves

• Experience working on financial products.
• Experience working on content guidelines and frameworks.
• Experience working on multi-phased, long-term initiatives.

Benefits

• Competitive base pay ranging from $144,000 to $247,500 USD based on experience, skills, and location.
• Eligibility for bonuses and/or long-term incentives.
• Comprehensive and competitive benefits package.