Staff Content Designer

Intuit - Mountain View, CA

Full-time - Senior

Hybrid - Mountain View, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff AI Content & Knowledge Strategist will play a pivotal role in delivering innovative AI-first content experiences within the QuickBooks ecosystem. This position involves collaboration with various teams to enhance user experience and streamline content creation and management processes, particularly in the context of AI technologies. The role is situated within a dynamic and fast-paced environment, focusing on proactive and intelligent solutions to meet customer needs.

Responsibilities

• Drive AI-first innovation in content creation, knowledge harvesting, and management.
• Contribute to an AI-first strategy and roadmap for internal creators and small businesses.
• Accelerate experimentation with GenAI models and tools for content creation and curation.
• Review and analyze product and domain-specific content to ensure accuracy and relevance.
• Support optimized structure and annotation of content for large language models.
• Collaborate with data scientists, developers, and content creators on content-related needs.
• Maintain understanding of industry trends and best practices for content curation.
• Contribute to the improvement of the content management system and processes.
• Ensure all content adheres to company guidelines and brand identity.

Requirements

• Master's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or a related field, or equivalent experience.
• 5-10 years of experience with content curation, technical writing, artificial intelligence (NLP, ML, GenAI), or related fields.
• Significant experience with content management systems and digital publishing tools.
• Strong knowledge of AI/LLMs and their operational mechanisms.
• Exceptional ability to think across various content types and personalize experiences.
• Ability to implement content-related processes and standards effectively.
• Strong research and analytical skills for interpreting complex information.
• Excellent organizational and time management skills for managing multiple projects.
• Proactive and creative problem-solving skills with adaptability to changing priorities.
• Understanding of SEO, taxonomies/ontologies, and content systems for improved navigation.
• Command of writing fundamentals, including style, grammar, and information architecture.
• Good understanding of help systems, design systems, usability, and modularity.
• Strong interpersonal and collaboration skills with an interest in coaching others.

Nice-to-haves

• Experience with modular, structured content (e.g., DITA, WP Gutenberg blocks).
• Familiarity with content design craft and Generative AI developments.

Benefits

• Hybrid work environment requiring in-office attendance 2-3 days a week.