Staff Content Designer

Intuit - Mountain View, CA

Full-time - Senior

Hybrid - Mountain View, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff AI Content & Knowledge Strategist will play a pivotal role in delivering innovative AI-first content experiences across Intuit's QuickBooks ecosystem. This position involves collaboration with product and content designers, project managers, engineers, and design researchers to enhance user experience and streamline content creation and management processes. The role is integral to helping millions of customers find answers and complete tasks through intelligent and intuitive content solutions.

Responsibilities

• Drive AI-first innovation in content creation, knowledge harvesting, and management.
• Contribute to an AI-first strategy and roadmap for internal creators and small businesses.
• Accelerate experimentation with Generative AI models and tools for content creation and curation.
• Review and analyze product and domain-specific content to ensure accuracy and relevance.
• Support optimized structure and annotation of content for large language model development.
• Collaborate with data scientists, developers, and content creators on content-related needs.
• Maintain understanding of industry trends and best practices for content curation.
• Contribute to the improvement of the content management system and processes.
• Ensure all content adheres to company guidelines and brand identity.

Requirements

• Master's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or a related field, or equivalent experience.
• 5-10 years of experience with content curation, technical writing, artificial intelligence (NLP, ML, GenAI), or related fields.
• Significant experience with content management systems and digital publishing tools.
• Strong knowledge of AI/LLMs and their operational mechanics.
• Exceptional ability to think across various content types and personalize experiences.
• Strong research and analytical skills with the ability to present complex information clearly.
• Excellent organizational and time management skills.
• Proactive and creative problem-solving skills with adaptability to changing priorities.
• Understanding of SEO, taxonomies/ontologies, and content systems for improved navigation.
• Command of writing fundamentals, including style, grammar, and information architecture.

Nice-to-haves

• Experience with modular, structured content (e.g., DITA, WP Gutenberg blocks).
• Good understanding of help systems, design systems, usability, and accessibility.
• Interest in coaching others and strong interpersonal skills.

Benefits

• Hybrid work environment requiring in-office presence 2-3 days a week.