Staff, Content Strategist - API Technical Writer

$110,000 - $286,000/Yr

Walmart - Sunnyvale, CA

Full-time - Senior

Hybrid - Sunnyvale, CA

10,001+ employees

General Merchandise Retailers

About the position

The Staff Content Strategist - API Technical Writer at Walmart Global Tech is responsible for creating and managing high-quality API documentation that supports both internal and external users. This hybrid role requires a blend of technical writing skills, project management, and collaboration with various teams to ensure that documentation meets user needs and adheres to best practices. The position plays a crucial role in enhancing the user experience by providing clear, concise, and accessible documentation for API products.

Responsibilities

• Gather information, interview subject matter experts (SMEs), and conduct research.
• Partner closely with engineering, product, operations, and onboarding teams to identify content gaps.
• Work with product stakeholders to identify API audience information, requirements, and documentation deliverables.
• Synthesize content requests and data from multiple sources into accurate documentation and cohesive content plans.
• Write and publish best-in-class API reference documentation, Postman collections, tutorials, getting started guides, FAQs, troubleshooting, and release notes.
• Participate in the team's efforts to establish API documentation style and process guidelines.
• Understand how end users use API-related documentation and advocate for end-user needs to produce successful documentation.
• Make recommendations to help the team choose the best API documentation writing and publishing tools.
• Contribute to the ongoing evolution of API documentation, strategy, design, and implementation.
• Provide peer reviews and coaching for team members.
• Track and report project schedules and assignments while working toward set deadlines.

Requirements

• BA/BS in Computer Science, Software Engineering, or a relevant area.
• 15+ years of experience in technical product documentation.
• 10+ years of experience in developer-facing API documentation.
• 5+ years of developer experience.
• Experience with Postman, linting tools, using a command line interface, GitHub, HTML, and CSS.
• Knowledge of API technical concepts, webhooks, authentication, and authorization.
• Proficiency in extracting SME knowledge and communicating it in a meaningful way.
• Excellent planning, organizational, and execution skills, with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment.
• Knowledge of technical writing standards and the ability to adhere to a style guide.
• A track record of excellent communication and cooperation, preferably in a global and culturally diverse organization.
• Excellent writing skills and the ability to make complex topics easy and engaging.

Nice-to-haves

• Experience with JIRA, Confluence, and ReadMe.
• Portfolio of API documentation created in previous roles.
• Experience with API documentation for marketplace platforms.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Family leave
• Health insurance
• Paid maternity and parental leave
• PTO (Paid Time Off)
• Short-term and long-term disability
• Company discounts
• Adoption and surrogacy expense reimbursement