Staff Hardware Reliability Engineer

ServiceNow - Austin, TX

Full-time - Mid Level

Austin, TX

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Staff Hardware Reliability Engineer at ServiceNow is responsible for developing hardware-specific tools that enhance system scalability through automation and improve the reliability and performance of the hardware supporting ServiceNow's Enterprise Cloud. This role involves collaboration with external hardware partners and requires excellent communication skills to facilitate feedback and creative solutions. Additionally, the engineer will contribute to the internal knowledge base by documenting hardware-related processes and solutions.

Responsibilities

• Build hardware-specific tools that scale systems through automation.
• Evolve ServiceNow's infrastructure by implementing changes that improve reliability.
• Collaborate with external hardware partners to develop solutions for high reliability.
• Create and maintain documentation regarding hardware processes and solutions.

Requirements

• 6+ years of relevant work experience.
• Proven problem-solving skills.
• Experience with Unix/Linux operating systems internals and administration.
• 3-5+ years of experience with enterprise-class server systems.
• 3-5+ years of experience in shell scripting and Python, including programming against RESTful APIs.
• Bachelor's degree or equivalent experience in Computer Information Systems, Management Information Systems, or Computer Science.
• Ability to extrapolate patterns from datasets and build reports that illustrate trends.
• Excellent communication, conflict management, time management, and interpersonal skills required.
• Experience using the ServiceNow platform or ITIL Process and Change Management.

Nice-to-haves

• Experience with the ServiceNow Platform.
• Experience working in or with operations teams to develop cross-team solutions.
• Proficiency using version control systems such as Git or SVN.

Benefits

• Flexible work personas (flexible, remote, or required in office).
• Equal opportunity employer with a commitment to inclusivity.