Staff IT Application Support Engineer - GTM
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About The Position
At Palo Alto Networks, we are looking for analytical, agile, and influential leaders to join our information technology team. This role involves providing advanced technical support for Salesforce CPQ, Sales, and Service Cloud applications, troubleshooting and resolving escalated issues, and engaging with stakeholders to ensure effective problem resolution. You will also assist in configuring and maintaining CPQ settings, conduct user training sessions, and create and update support documentation. Collaboration with cross-functional teams is essential to address challenges related to these applications. This position requires working in a shift model to provide global and on-call support.
