Staff Network Engineer - Fabric

$123,800 - $216,500/Yr

ServiceNow - San Diego, CA

Full-time - Mid Level

San Diego, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

We are seeking a highly motivated and experienced Staff Cloud Network Engineer to join our team in delivering world-class network solutions to our customers. In this role, you will play a pivotal part in designing, implementing, and maintaining secure and scalable network infrastructures that meet the unique needs of our customers. Your responsibilities will include designing and deploying networks based on business and technical requirements, partnering with project and program managers to meet overall timelines, and troubleshooting networks to identify and resolve issues quickly. You will also take a lead role in engaging and mitigating outage-causing events or issues, validating problem descriptions, and performing detailed problem diagnosis while tracking and updating problems in our trouble-ticketing system. Additionally, you will perform non-critical investigations into functionality that is not working as desired and engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage. You will review, consult, and prepare for planned change introductions to the production environment, participate in a rotating "on call" schedule with other team members, and partner with teams to plan and execute software code upgrades and device maintenance. Collaboration with the Site Reliability Engineering (SRE) and Network Reliability and Resiliency (NR2) teams will be essential, as you will provide mentorship and input on operational process procedures and improvements to achieve operational readiness and excellence.

Responsibilities

• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Participate in rotating 'on call' schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) and Network Reliability and Resiliency (NR2) teams to provide mentorship and input on operational process procedures and improvements achieving operational readiness and excellence.

Requirements

• Solid foundation in networking including routing, switching, security, and load balancing.
• Experience in one or more automation languages (Python, Ansible, Terraform, PowerShell, shell scripts, Perl) required.
• Minimum of 7+ years of experience in working on Internet and data center networks.
• Expert understanding of and experience with network technologies: BGP, MPLS, ISIS, OSPF, HSRP/VRRP, IPSEC, IPv6, SNMP, MLAG, VXLAN, RoCE.
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
• Familiarity with Cisco IOS and JunOS operating systems required.
• Experience with network monitoring applications such as Splunk, Grafana, and ThousandEyes is a plus.
• Ability to partner with peers who are globally distributed.
• Passion for customer experiences and focus on delivering high quality support.
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.
• Ability to deal with ambiguity.

Nice-to-haves

• Familiarity with automation driven network environments is a plus.
• Experience with Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.