ServiceNow - San Diego, CA
posted 3 months ago
We are seeking a highly motivated and experienced Staff Cloud Network Engineer to join our team in delivering world-class network solutions to our customers. In this role, you will play a pivotal part in designing, implementing, and maintaining secure and scalable network infrastructures that meet the unique needs of our customers. Your responsibilities will include designing and deploying networks based on business and technical requirements, partnering with project and program managers to meet overall timelines, and troubleshooting networks to identify and resolve issues quickly. You will also take a lead role in engaging and mitigating outage-causing events or issues, validating problem descriptions, and performing detailed problem diagnosis while tracking and updating problems in our trouble-ticketing system. Additionally, you will perform non-critical investigations into functionality that is not working as desired and engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage. You will review, consult, and prepare for planned change introductions to the production environment, participate in a rotating "on call" schedule with other team members, and partner with teams to plan and execute software code upgrades and device maintenance. Collaboration with the Site Reliability Engineering (SRE) and Network Reliability and Resiliency (NR2) teams will be essential, as you will provide mentorship and input on operational process procedures and improvements to achieve operational readiness and excellence.