Staff Outbound Product Manager - Platform

ServiceNow - Orlando, FL

Full-time - Mid Level

Orlando, FL

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Outbound Product Manager for the Platform at ServiceNow plays a crucial role in enhancing customer adoption of the Now Assist suite of products. This position is part of the Strategic Enablement Team within the Outbound Product Management organization, focusing on building relationships with customers and internal teams to ensure successful deployment and utilization of the Now Platform. The role involves gathering customer insights, facilitating communication between stakeholders, and driving initiatives to maximize customer renewals and satisfaction.

Responsibilities

• Establish relationships with account teams to gather customers' desired business outcomes with Now Assist.
• Act as a central point of contact for support-related activities for high-profile, strategic customers.
• Drive regularly scheduled customer meetings to ensure timely updates on ongoing Now Assist projects.
• Work cross-functionally to provide solutions for impediments affecting customer milestones.
• Prepare summary status reports for all levels of management, including C-level stakeholders.
• Develop an understanding of customer deployment of the platform and point solutions.
• Recommend appropriate deployment support paths based on customer situations.
• Gather and share customer input to address adoption blockers and inform product strategy.
• Develop or inform deployment support strategy and prioritization.

Requirements

• Extensive knowledge of the Now Platform and ServiceNow business solutions.
• 8+ years in a customer-facing role, sales/pre-sales, or similar role.
• Proficient analytical skills and mastery of Excel.
• Excellent oral and written communication skills.
• Ability to create compelling narratives based on data.
• Enjoy working in a highly collaborative environment.
• Ability to think strategically and communicate with impact.
• Strong organizational, teamwork, presentation, problem-solving, and time management skills.
• Self-starter with a collaborative approach.
• Bachelor's degree or equivalent experience.
• Fluent in English.