Staff Outbound Product Manager - Platform

ServiceNow - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Outbound Product Manager for Platform at ServiceNow plays a crucial role in the Strategic Enablement Team, focusing on enhancing customer adoption of the Now Assist suite of products. This position involves collaborating with various stakeholders, including sales teams and customers, to ensure successful deployment strategies and maximize customer renewals. The role requires a deep understanding of the Now Platform and the ability to analyze customer data to inform product strategy and support efforts.

Responsibilities

• Establish relationships with account teams to gather customers' desired business outcomes with Now Assist.
• Act as a central point of contact for support-related activities for high-profile, strategic customers.
• Drive regularly scheduled customer meetings to ensure timely updates on ongoing Now Assist projects.
• Work cross-functionally to provide solutions for impediments affecting customer milestones.
• Prepare summary status reports for management, including C-level stakeholders.
• Develop an understanding of customer deployment of the platform and point solutions.
• Recommend appropriate deployment support paths based on customer situations.
• Gather and share customer input to address adoption blockers and inform product strategy.
• Develop or inform deployment support strategy and prioritization.

Requirements

• Extensive knowledge of the Now Platform and ServiceNow business solutions.
• 8+ years in a customer-facing role, sales/pre-sales, or similar role.
• Proficient analytical skills and mastery of Excel.
• Excellent oral and written communication skills.
• Ability to create compelling narratives based on data.
• Strong organizational, teamwork, presentation, problem-solving, and time management skills.
• Self-starter with a collaborative approach.
• Bachelor's degree or equivalent experience.

Nice-to-haves

• Experience with IT Service Management, Customer Service Management, HR Service Delivery.
• Fluency in English.

Benefits

• Flexible work arrangements
• Inclusive work environment
• Equal opportunity employer
• Accommodations for candidates with disabilities