Staff Performance Manager

EmployBridge - Statesboro, GA

Full-time - Mid Level

Statesboro, GA

251-500 employees

Administrative and Support Services

About the position

The Bilingual Staff Performance Manager is responsible for overseeing the daily operations at the client site, ensuring the effective delivery of services and goods. This role focuses on employee relations, including coaching and performance management, while also maintaining client satisfaction through superior customer service. The position requires anticipating staffing needs and developing services to meet client expectations.

Responsibilities

• Anticipate staffing requirements and expectations; develop value-added services to support changing client needs
• Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
• Maintain timekeeping system and ensure payroll/invoicing is accurate
• Provide productivity, headcount, attendance, and other reports at the client's request
• Manage employee relations at the site, including coaching, counseling, performance reviews, removal from assignments, and exit interviews
• Conduct onsite orientation and safety training
• Facilitate the initial treatment and reporting of workers' compensation incidents
• Participate in scheduled service reviews at the client site
• Act as the liaison between the branch office and the client
• Deliver superior customer service and develop relationships with supervisors and associates
• Other duties as assigned

Requirements

• Experience in a customer service role responsible for multi-level client communication
• HR and data management experience
• Demonstrable success managing a team or process
• Familiarity with a heavy process-oriented environment
• Able to lead, organize and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis
• Ability to communicate professionally and effectively across all platforms
• Able to listen and respond to information effectively and influence decision makers

Benefits

• Medical/Dental/Vision insurance
• Prescription drug benefits
• 401(k) plan
• Paid time off and holidays
• Wellness program
• Incentive programs