Staff Product Designer (Pricing)

$138,000 - $297,000/Yr

Coupang - Seattle, WA

Full-time - Senior

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

At Coupang, we are driven by a mission to wow our customers and redefine the e-commerce landscape. As a Staff Product Designer on the Pricing team, you will play a pivotal role in shaping the user experience for various stakeholders, including Pricing Operations, finance, and brand managers. Your primary responsibility will be to present complex pricing data and calculations in a user-friendly manner, ensuring that our tools maximize efficiency and clarity in understanding how Coupang sets its prices. In this role, you will conduct user research to identify pain points and areas for improvement within our Pricing backoffice tool. You will independently manage the design process from start to finish, which includes gathering user insights, creating user journeys, wireframing, and UI design. Collaboration is key; you will engage with product and engineering teams to discuss design tradeoffs and ensure that your designs are implemented effectively, enhancing user efficiency and comprehension of pricing mechanisms. You will also work closely with product managers to identify critical user experiences that require enhancement and propose potential solutions to improve the current pricing processes. This position is ideal for someone who thrives in a fast-paced environment and is passionate about creating intuitive user experiences that drive business success.

Responsibilities

• Conduct user research with key stakeholders and users of the Pricing backoffice tool to identify customer pain points.
• Independently drive the design process end-to-end from user insight research to wireframing and UI design.
• Discuss tradeoffs with product and engineering teams to ensure effective implementation of designs.
• Iterate with product managers to identify key user experiences that need improvement and propose solutions.

Requirements

• BA in graphic design, interaction design, industrial design, HCI, computer science, psychology, or equivalent degree/experience.
• 8+ years of working experience in product design.
• Portfolio demonstrating work with at least one product/design released to users, showcasing understanding of target users, user journey, and visual design skills.
• Experience in launching new features or products in collaboration with Product Managers, Engineers, and key business users.

Nice-to-haves

• Startup experience with the ability to deal with ambiguity in a fast-paced environment.
• Experience with B2B web application design on PCs with multiple screens, including internationalization and localization requirements.
• Experience working in international environments and globally distributed teams.
• Fluency in both English and Korean is preferred, but not required.

Benefits

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP)
• 401K Plan with Company Match
• 18-21 days of Paid Time Off (PTO) a year based on tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• Free Electric Car Charging Station