Staff Product Manager, Digital Experiences - AI User Experiences

Intuit - Mountain View, CA

Full-time - Mid Level

Mountain View, CA

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff Product Manager for Digital Experiences at Intuit is responsible for driving AI-powered customer experiences, particularly focusing on the self-help interface. This role involves collaborating with various teams to create digital-first capabilities that enhance customer engagement and satisfaction. The position requires a blend of creativity, technical expertise, and strong execution skills to deliver impactful solutions that benefit a wide range of users, including entrepreneurs and small businesses.

Responsibilities

• Define and deliver durable requirements for Generative AI-driven user experiences.
• Collaborate with content, conversational AI, and digital delivery teams to scale best practices for GenAI voice and tone.
• Partner with Product Managers across Intuit to align on requirements and priorities.
• Utilize a data-driven approach to define success metrics and communicate progress across teams.
• Manage dependencies and plans across various teams to ensure timely execution and delivery.
• Generate hypotheses, run experiments, and interpret data to drive product decisions.
• Mentor others and share domain knowledge within the team.

Requirements

• 5+ years of experience in Product Management with a focus on platform products.
• Proven track record in developing and executing software capabilities for personalized customer experiences.
• Experience managing the end-to-end product lifecycle for consumer or enterprise offerings.
• Strong project management skills with the ability to lead multiple complex projects simultaneously.
• Excellent stakeholder management and influencing skills across the organization.
• Experience with Agile development methodologies as a product owner.
• Undergraduate degree in computer science, electrical engineering, math, science, data, or a related technical discipline.

Nice-to-haves

• Experience in UI frameworks and deep technical understanding of AI technologies.
• Strong execution capability and history of building business partnerships.
• Ability to assess opportunities for Data and AI to enhance customer experiences.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Flexible scheduling options
• Professional development opportunities
• Paid holidays and vacation time