Staff Product Manager, Digital Experiences - AI User Experiences

Intuit - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff Product Manager for Digital Experiences at Intuit is responsible for driving AI-powered customer experiences, particularly focusing on the self-help interface. This role involves collaborating with various teams to create digital-first capabilities that enhance customer engagement and satisfaction. The position requires a blend of creativity, technical expertise, and strong execution skills to deliver impactful solutions that benefit a wide range of users, including entrepreneurs and small businesses.

Responsibilities

• Define and deliver durable requirements for Generative AI-driven user experiences.
• Work with content, conversational AI, and digital delivery teams to scale best practices for GenAI voice and tone.
• Partner with Product Managers and teams across Intuit to understand requirements and drive common goals.
• Utilize a data-driven approach to define success metrics and prioritize requirements.
• Manage dependencies and plans across various teams to ensure execution and delivery.
• Create momentum with entrepreneurial grit and a bias for action.
• Leverage customer research and data insights to guide product roadmaps.
• Drive decisions through hypothesis generation, experimentation, and data interpretation.
• Mentor others and share domain knowledge.

Requirements

• 5+ years of experience in Product Management, focusing on platform products.
• Proven track record in developing and executing software capabilities for personalized customer experiences.
• Experience managing the end-to-end product lifecycle for consumer or enterprise offerings.
• Ability to build cross-functional partnerships with various teams.
• Strong project management skills to lead multiple complex projects simultaneously.
• Experience with Agile development methodologies as a product owner.
• Excellent communication skills for both small teams and larger presentations.

Nice-to-haves

• Experience in UI frameworks and deep technical understanding.
• Strong execution capability and history of building business partnerships.
• Passion for customer engagement and a customer-focused approach.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Flexible scheduling options
• Professional development opportunities
• Paid holidays and vacation time