Staff Product Manager, Digital Experiences - AI User Experiences

Intuit - San Diego, CA

Full-time - Mid Level

San Diego, CA

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff Product Manager for Digital Experiences at Intuit is responsible for driving AI customer experiences that enhance the self-help experience for users. This role involves collaborating with various teams to create digital-first capabilities that empower customers, leveraging artificial intelligence, customer insights, and data-driven strategies to deliver impactful solutions. The position requires a strong background in product management, particularly in managing platform products and UI frameworks, to foster innovation and improve customer engagement.

Responsibilities

• Define and deliver on durable requirements for building Generative AI-driven user experiences.
• Work with content, conversational AI, and digital delivery teams to scale best practices for GenAI voice and tone.
• Partner closely with Product Managers and teams from different Intuit business offerings to understand requirements and priorities.
• Take a data-driven approach in defining success metrics and communicating plans across teams.
• Drive execution and delivery by managing dependencies and plans across various teams.
• Create momentum with entrepreneurial grit and bias for action.
• Bring bold ideas that change the trajectory of the platform customer experiences.
• Leverage customer research and data-backed insights to guide product roadmaps.
• Drive decisions by generating hypotheses, running experiments, and interpreting data.
• Mentor others and share domain knowledge.

Requirements

• 5+ years of experience in product management, focusing on cross-functional teams.
• Successful history of developing and executing software capabilities for personalized customer experiences.
• Experience managing the end-to-end product lifecycle for consumer or enterprise offerings.
• Ability to build cross-functional partnerships with product, content, and engineering teams.
• Strong project management skills to lead multiple complex projects simultaneously.
• Excellent stakeholder management and influencing skills across the organization.
• Proven experience executing a multi-quarter roadmap for a cross-functional organization.
• Experience with Agile development methodologies as a product owner.
• Strong customer focus and ability to listen to customer needs.

Nice-to-haves

• Experience in UI frameworks and deep technical understanding.
• Strong execution capability and history of building business partnerships.
• Excellent collaboration and initiative sequencing skills.
• Great communication skills in various presentation formats.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities