Staff Product Manager, Digital Experiences - Community

Intuit - Mountain View, CA

Full-time - Mid Level

Mountain View, CA

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff Product Manager for Digital Experiences at Intuit is responsible for leading the development and enhancement of the Community platform and AI-driven user experiences. This role involves collaborating with various teams to create digital-first capabilities that empower customers, utilizing artificial intelligence and data-driven insights to improve user engagement and satisfaction. The position requires a strong background in product management, particularly in platform products, and a focus on delivering impactful business results through innovative solutions.

Responsibilities

• Define and deliver on durable requirements for building Generative AI-driven user experiences, including Tools, Libraries, Analytics solutions, and Paved Roads.
• Work with content, conversational AI, and digital delivery teams on scaling best practices for GenAI voice and tone across Intuit.
• Partner closely with Product Managers and teams from different Intuit business offerings to understand requirements and priorities.
• Take a data-driven approach in defining success metrics, prioritizing requirements, and communicating plans across a cross-functional team.
• Drive execution and delivery by managing dependencies and plans across various teams including customer experience and AI teams.
• Create momentum with entrepreneurial grit and bias for action.
• Bring bold ideas that change the trajectory of the Community platform customer experience.
• Leverage customer research and data-backed insights to guide product roadmaps.
• Drive decisions by generating hypotheses, running experiments, and interpreting data to learn quickly.
• Approach challenges with pragmatic optimism and leverage creative invention to overcome constraints.
• Share domain knowledge and mentor others.

Requirements

• 5+ years of experience in designing and delivering platform products in a Product Management role.
• Successful history of developing and executing software capabilities that deliver personalized experiences.
• Experience managing the end-to-end product lifecycle for consumer or enterprise offerings.
• Ability to build cross-functional partnerships with product, content, customer experience, and engineering teams.
• Strong project management skills, capable of leading multiple complex projects simultaneously.
• Excellent stakeholder management and influencing skills across the organization.
• Proven experience executing a multi-quarter roadmap for a cross-functional organization.
• Demonstrated success in data-driven approaches and delivering impactful business results through experimentation.
• Experience with Agile development methodologies as a product owner.
• Strong communication skills in both small teams and larger presentations.

Nice-to-haves

• Experience in UI frameworks.
• Background in computer science, electrical engineering, math, science, data, or related technical disciplines.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Flexible scheduling options
• Professional development opportunities
• Paid holidays and vacation time