Staff Product Manager, Digital Experiences - Community

Intuit - San Diego, CA

Full-time - Senior

San Diego, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff Product Manager for Digital Experiences at Intuit is responsible for leading the development and enhancement of the Community platform and AI-driven user experiences. This role involves collaborating with cross-functional teams to create innovative digital solutions that empower customers and improve their financial lives. The position requires a strong focus on customer empathy, data-driven decision-making, and the ability to manage complex projects effectively.

Responsibilities

• Define and deliver durable requirements for building Generative AI-driven user experiences, including Tools, Libraries, and Analytics solutions.
• Work with content, conversational AI, and digital delivery teams to scale best practices for GenAI voice and tone across Intuit.
• Partner closely with Product Managers and teams from different Intuit business offerings to understand requirements and drive common goals.
• Take a data-driven approach in defining success metrics and prioritizing requirements.
• Drive execution and delivery by managing dependencies and plans across various teams including customer experience and AI teams.
• Create momentum with entrepreneurial grit and a bias for action.
• Bring bold ideas that change the trajectory of the Community platform customer experience.
• Leverage customer research and data-backed insights to guide product roadmaps.
• Drive decisions by generating hypotheses, running experiments, and interpreting data.
• Approach challenges with pragmatic optimism and leverage creative invention to overcome constraints.
• Share domain knowledge and mentor others.

Requirements

• 5+ years of experience in Product Management, focusing on platform products.
• Strong track record of managing platform products and delivering impactful business results.
• Demonstrated experience in UI frameworks and a deep technical understanding.
• Strong execution capability and ability to manage multiple complex projects simultaneously.
• Excellent stakeholder management and influencing skills across the organization.
• Experience with Agile development methodologies and being a product owner.
• Undergraduate degree in computer science, electrical engineering, math, science, data, or a related technical discipline.

Nice-to-haves

• Experience in developing and executing software capabilities that deliver personalized experiences.
• Ability to assess and recommend opportunities where Data and AI can improve customer experiences.
• Proven experience with successfully executing a multi-quarter roadmap for a multi-team, cross-functional organization.

Benefits

• Competitive salary range of $160K - $203K per year.
• Opportunity to work in an award-winning culture.
• Access to innovative tools and technologies for product development.