Staff Product Manager, Trust & Safety

$172,000 - $215,000/Yr

Lyft - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Transit and Ground Passenger Transportation

About the position

As a Staff Product Manager for Trust & Safety at Lyft, you will lead product initiatives aimed at enhancing the safety of the Lyft community, including both riders and drivers. This role involves defining, building, and scaling safety features while collaborating with cross-functional teams to ensure a seamless and secure experience. You will be responsible for the strategic vision and roadmap for Community Safety initiatives, leveraging data and customer insights to drive decisions and foster a safe environment.

Responsibilities

• Lead the Community Safety product strategy by developing and executing a robust roadmap to enhance safety features and tools that reduce Community Safety incidents and protect the community
• Own end-to-end 0-1 product development, from ideation through launch, working closely with engineering, design, data science, research, and operations teams
• Partner with legal and compliance teams to identify tradeoffs and ensure all safety-related features comply with regulatory requirements and align with company goals
• Identify and prioritize opportunities to enhance safety measures, using data-driven insights, customer feedback, and industry trends to influence decisions
• Define and track key performance metrics related to Community Safety broadly, and also Community Safety features; iterate on product experiences based on data-driven insights
• Conduct market and competitive research to stay ahead of emerging safety trends, potential threats, and new technologies in the transportation and Community Safety space
• Collaborate with the broader Lyft product teams to ensure that safety initiatives are seamlessly integrated across the rider and driver experiences
• Advocate for the safety of our community, driving alignment across teams and leadership to prioritize and deliver critical initiatives
• Serve as a thought leader on Community Safety topics, representing Lyft externally with stakeholders, regulators, and partners when needed
• Demonstrate excellent business judgment by carefully balancing company priorities with customer needs.

Requirements

• 7+ years of experience in product management in a fast-paced environment
• Strong cross-functional collaboration skills and the ability to align diverse teams around a shared vision
• Strong analytical skills, with the ability to leverage data to inform product decisions and strategy
• Proven experience working with compliance, regulatory, and legal teams
• Excellent communication and interpersonal skills, with a demonstrated ability to explain complex technical concepts in a simple way and influence stakeholders
• Ability to think strategically about product vision while also managing the details necessary for successful execution
• Possess strong business judgment, with the ability to consider and communicate tradeoffs between company needs and the needs of riders and drivers
• Comfortable working in a fast-paced, often ambiguous environment with a positive, committed, and 'can-do' attitude
• Time management and prioritization are strengths; you excel at managing multiple priorities and breaking large projects into manageable pieces
• Passionate about creating safer experiences for communities, with a customer-obsessed mindset
• Prioritize collective success over individual achievement, fostering a team-oriented environment.

Benefits

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• Unlimited paid time off for salaried team members, 15 days paid time off for hourly team members
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave for biological, adoptive, and foster parents
• Pre-tax commuter benefits
• Lyft Pink - exclusive opportunity to test new benefits of the Ridership Program