Staff Product Manager, Trust & Safety

$172,000 - $215,000/Yr

Lyft - New York, NY

Full-time - Senior

New York, NY

Transit and Ground Passenger Transportation

About the position

As a Staff Product Manager for Trust & Safety at Lyft, you will play a pivotal role in enhancing the safety of the Lyft community, which includes both riders and drivers. This position involves leading product initiatives that prioritize the physical and psychological safety of users, collaborating with cross-functional teams to develop and implement safety features, and ensuring compliance with regulatory requirements. You will also mentor team members and drive the strategic vision for Community Safety initiatives, making significant contributions to Lyft's mission of providing safe transportation.

Responsibilities

• Lead the Community Safety product strategy by developing and executing a robust roadmap to enhance safety features and tools that reduce Community Safety incidents.
• Own end-to-end 0-1 product development, from ideation through launch, working closely with engineering, design, data science, research, and operations teams.
• Partner with legal and compliance teams to identify tradeoffs and ensure all safety-related features comply with regulatory requirements and align with company goals.
• Identify and prioritize opportunities to enhance safety measures, using data-driven insights, customer feedback, and industry trends to influence decisions.
• Define and track key performance metrics related to Community Safety broadly, and also Community Safety features; iterate on product experiences based on data-driven insights.
• Conduct market and competitive research to stay ahead of emerging safety trends, potential threats, and new technologies in the transportation and Community Safety space.
• Collaborate with the broader Lyft product teams to ensure that safety initiatives are seamlessly integrated across the rider and driver experiences.
• Advocate for the safety of our community, driving alignment across teams and leadership to prioritize and deliver critical initiatives.
• Serve as a thought leader on Community Safety topics, representing Lyft externally with stakeholders, regulators, and partners when needed.

Requirements

• 7+ years of experience in product management in a fast-paced environment.
• Strong cross-functional collaboration skills and the ability to align diverse teams around a shared vision.
• Strong analytical skills, with the ability to leverage data to inform product decisions and strategy.
• Proven experience working with compliance, regulatory, and legal teams.
• Excellent communication and interpersonal skills, with a demonstrated ability to explain complex technical concepts in a simple way and influence stakeholders.
• Ability to think strategically about product vision while also managing the details necessary for successful execution.
• Possess strong business judgment, with the ability to consider and communicate tradeoffs between company needs and the needs of riders and drivers.
• Comfortable working in a fast-paced, often ambiguous environment with a positive, committed, and 'can-do' attitude.

Nice-to-haves

• Experience in AI-based product development.
• Familiarity with the transportation industry and safety regulations.

Benefits

• Commuter assistance
• Paid parental leave
• Health insurance
• Unlimited paid time off
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance