Staff Product Manager - TurboTax

Intuit - Mountain View, CA

Full-time - Mid Level

Mountain View, CA

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Staff Product Manager for TurboTax will lead the development of a transformative service offering that enhances how customers prepare and file their taxes. This role involves understanding the interplay between people, processes, and technology to create a seamless customer experience. The manager will work with cross-functional teams to identify customer needs, develop actionable plans, and oversee the rollout of new features, all while ensuring high quality and speed in execution.

Responsibilities

• Lead a cross-functional team to identify customer needs and pain points.
• Create transformative service experiences and translate them into actionable development plans.
• Prototype solutions, measure outcomes, and manage end-to-end feature rollout and analysis.
• Develop deep partnerships with designers, marketing, product managers, engineers, tax experts, analysts, and operators.
• Continuously monitor and analyze customer feedback, market trends, and usage data to identify opportunities for improvements and new feature development.
• Translate vision into strategy and execution roadmap to deliver measurable outcomes aligned with objectives.
• Identify new opportunities based on customer and competitive research, industry trends, and best practices.

Requirements

• 5+ years of experience in Product Management with a proven track record of delivering impactful results.
• Experience in managing 2-sided network services is a plus.
• Technical background in product management, engineering, or systems analysis is a plus.
• Experience with AI & ML in product offerings is a plus.
• Strong partnership and influence skills to drive prioritization and feature requirements.
• Ability to analyze and interpret data to inform decision-making.
• Bachelor's degree required, preferably in computer science or business; MBA preferred.

Nice-to-haves

• Experience in a fast-paced, ambiguous environment.
• Strong attention to detail and a desire to learn and improve continuously.

Benefits

• Collaborative work environment with a focus on growth and learning.
• Opportunities to work with a diverse team of professionals.