Dexcom - San Diego, CA
posted 2 months ago
Dexcom Corporation is seeking a Sales Operations Business Analyst/Systems Administrator to support and enhance the US sales teams by enabling the business to achieve efficiencies and optimization through sales tools and technology. This role is pivotal in the day-to-day management and support of field technology, including CRM systems. As the primary system administrator for the CRM environment, you will coordinate with users, IT, and third-party vendors to identify issues, develop recommended solutions, gain approvals for designed solutions, and work to implement value-added solutions. You will also manage user access, profiles, and roles to ensure appropriate access to data and system functionality. In this position, you will be responsible for troubleshooting support cases and platform issues, escalating as appropriate, and assisting in the development of user training materials. Providing training and support to end-users will be a key part of your role. Additionally, you will create and maintain reports and dashboards to provide actionable insights for various teams and departments. Your contributions will support special projects designed to improve commercial performance and expand capabilities within Dexcom's Sales Operations. To be successful in this role, you should have a Bachelor's degree in computer science, information systems, or a related field, along with 5+ years of equivalent work experience. Preferred qualifications include Salesforce Admin certification or equivalent experience with other CRM systems, experience with sales analytics, and a strong knowledge of IT platforms and Agile development methodologies. Proficiency in reporting and data visualization tools, particularly Tableau, is also desired. Excellent attention to detail, mastery of Excel and other Microsoft Office products, and the ability to manage projects while prioritizing multiple competing priorities are essential for success in this role.