Staff Site Reliability Engineer - IT Disaster Recovery (ITDR)

Visa - Highlands Ranch, CO

Full-time - Mid Level

Hybrid - Highlands Ranch, CO

Credit Intermediation and Related Activities

About the position

Visa's Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world's most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. The Staff Site Reliability Engineer will work to advance the development and execution of the Disaster Recovery Program within VISA. In this position, the Staff Site Reliability Engineer will be expected to establish new standards for the design and technical implementation of disaster recovery capabilities for applications and infrastructure across core Visa platforms. This role will involve collaboration with all Business and Technology units within VISA to identify critical, time-sensitive functions and define associated recovery time objectives (RTOs) and recovery point objectives (RPOs).

Responsibilities

• Collaborate with all Business and Technology units within VISA to identify critical, time-sensitive functions.
• Define associated recovery time objectives (RTOs) and recovery point objectives (RPOs).
• Develop and implement a best-practices Disaster Recovery (DR) program to safeguard VISA's information assets.
• Ensure appropriate information security measures and disaster recovery processes are in place.
• Regularly validate and maintain the disaster recovery plan and program through rigorous testing, plan updates, and maintenance.
• Lead annual DR testing activities to ensure VISA's readiness to maintain or restore systems online during a DR event.
• Apply knowledge of network configurations, VPNs, firewalls, and other network components to investigate and provide guidance on potential network issues.
• Utilize cloud-hosted services expertise in the implementation and management of disaster recovery processes.
• Employ knowledge of storage devices and systems to define protective measures for data, including backups, replication, and encryption.
• Utilize knowledge of databases like MySQL, Oracle, PostgreSQL, or MongoDB to provide expertise on data backup, restoration, replication, and database failover procedures.
• Effectively collaborate with middleware teams, utilizing platforms such as Java Web Services, Apache Kafka/Tomcat, Hazelcast to integrate diverse and complex systems.
• Develop and maintain necessary documentation, including impact analysis, risk assessment, and DR/resiliency standards for service architecture and technology domain patterns.
• Lead governance, documentation, and coordination with various technology teams and stakeholders in executing Visa's Offline Backup & Recovery program.

Requirements

• 5+ years of relevant work experience with a bachelor's degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD), or 8+ years of relevant work experience.
• 3 years' experience in business continuity and disaster recovery planning.
• 3 years' experience working with IT departments in building Disaster Recovery/BC plans.
• 4+ years working knowledge of critical business processes, products, and services.
• 2+ years' experience as a Technical Architecture with strong application of Resiliency Architecture and Design Patterns.
• Excellent verbal/written communication, administrative, and computing skills.
• Good understanding of Application/System/Infrastructure architectures and Backup/Restoration solution and strategies that can be implemented to maximize data availability and mitigate the risk of business interruption or data loss.
• Strong understanding of BCM and its integral partnership with IT Disaster Recovery at both technical and business levels.
• Capable of developing strong and cooperative inter-departmental partnerships for joint actions.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program