Staff Software Engineer - Amazon Connect

$114,720 - $172,080/Yr

The Hartford - Hartford, CT

Full-time - Senior

Hybrid - Hartford, CT

Insurance Carriers and Related Activities

About the position

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. We are seeking a highly skilled and experienced Amazon Connect Tech Lead to join our dynamic team. As a Tech Lead, you will be responsible for leading the design, implementation, and optimization of cloud-based contact center solutions using Amazon Connect. You will work closely with cross-functional teams to deliver scalable and reliable solutions that enhance customer experience and drive business outcomes.

Responsibilities

• Lead the design and implementation of Amazon Connect solutions.
• Oversee the integration of Amazon Connect with other AWS services such as Amazon Lex, AWS Lambda, Amazon S3, and Amazon Kinesis.
• Provide technical guidance and mentorship to team members.
• Ensure the scalability, reliability, and performance of contact center solutions.
• Collaborate with stakeholders, including senior leadership, to gather requirements and deliver solutions.
• Conduct code reviews and ensure adherence to best practices and coding standards.
• Troubleshoot and resolve technical issues related to AWS services.
• Implement security best practices to protect sensitive data.
• Stay updated with the latest AWS technologies and industry trends.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience in software development and cloud computing.
• Extensive experience with Amazon Web Services (AWS), particularly Amazon Connect.
• Strong knowledge of AWS services such as Amazon Lex, AWS Lambda, Amazon S3, and Amazon Kinesis.
• Proficient in Infrastructure as Code (IaC) such as Terraform.
• Proven experience in leading technical projects and teams.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication and collaboration skills.
• AWS certification is required.

Nice-to-haves

• Proficiency in programming languages such as Node.js (preferably Node.js or Python, Java).
• Deep understanding of cloud architecture and best practices.
• Experience with CI/CD pipelines and DevOps practices.
• Strong analytical and organizational skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition