Staff Solutions Architect

- Senior

About the position

Solutions Architects at LaunchDarkly are an elite team in our Professional Services organization who help companies achieve progressive delivery. You will be a key contributor to the Revenue team, applying technical software delivery expertise to build relevant solutions for LaunchDarkly customers. You will be the go-to technical resource for the account team and customers, working in a mix of paid Professional Services engagements and being a trusted advisor to organizations on an ongoing basis. You will be responsible for collaborating with customers and partners to accelerate their product development capabilities while de-risking releases by teaching them effective release practices using LaunchDarkly products. As you do so, you will create lasting enthusiasm for building great software products using the foundational principles of LaunchDarkly. By joining LaunchDarkly, you will guide software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment. You’ll be a catalyst for building centers of excellence with our customers, focused on modern release practices. LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small, but growing, team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers.

Responsibilities

• Leverage deep technical expertise and a consultative approach to understand customer needs, gather detailed requirements, and influence key decisions that drive successful outcomes.
• Lead Professional Services engagements designed to optimize our clients’ software delivery processes, aligning their strategies with industry best practices for improved efficiency and innovation.
• Provide expert guidance on software development best practices, advising customers on how to harness LaunchDarkly to accelerate software delivery while minimizing risk and enhancing quality.
• Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints.
• Identify and resolve technical obstacles that hinder value realization, enabling customers to achieve their objectives more effectively.
• Establish yourself as a subject matter expert on LaunchDarkly, continuously evolving your knowledge to stay ahead of industry trends.
• Act as a key advocate for customers, synthesizing and conveying their feedback to Product and Engineering teams, driving the development of solutions that support both customer success and company objectives.

Requirements

• 10+ years of experience in enterprise software.
• Hands-on technical background with a consultative approach.
• Expert in implementing the full software development lifecycle with multiple years of experience in an enterprise environment.
• Experienced developing in at least one of our supported languages: Java, .NET, Go, JS, Python, PHP, NodeJS, Ruby, Rails, iOS, or Android.
• Able to guide customers and teammates in implementation of DevOps, Continuous Integration, and Continuous Delivery practices.
• Led teams through development process transformation.
• Learn and synthesize large amounts of information and are adept at acquiring the context needed to make prescriptive recommendations to customers.
• Ability to manage multiple projects simultaneously, with the discipline and focus to know where attention is most needed.
• Self-starter and excited to take on hard problems.
• Passionate about helping customers and have a strong sense of ownership.
• Effectively communicate with experts from different backgrounds, and build strong stakeholder relationships.
• Technical background and interested in a customer-facing role.
• Deeply curious individual, who is not comfortable with just getting enough context to give an answer.

Nice-to-haves

• Experience with experimentation and mobile.
• Served as a consultant for customers in the past.
• Performed in both a pre-sales and post-sales capacity.
• Experience with LaunchDarkly or other feature management platforms.
• Worked with the services of one of the major cloud providers (AWS, Azure, GCP).
• Worked with Linux, Containers, and Virtual Machines.

Benefits

• Restricted Stock Units (RSUs)
• Health insurance
• Vision insurance
• Dental insurance
• Mental health benefits