Vivint - Lehi, UT

posted 3 months ago

Full-time
Remote - Lehi, UT
Administrative and Support Services

About the position

Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve. Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. In this role, you will be responsible for designing, implementing, improving, and maintaining infrastructure for containerized, microservice, and virtualization environments. You will troubleshoot and debug issues with a focus on resolving problems quickly with minimal impact on customers and developers. Managing processes, systems, and infrastructure while leveraging best practices and security will be a key part of your responsibilities. You will monitor and manage service reliability, availability, and performance, supporting and troubleshooting Linux and Containers. Your efforts will bolster the reliability and performance of customer-facing services, and you will build tools and systems to manage infrastructure and applications. Measuring and optimizing system performance will be essential to push our capabilities forward, get ahead of customer needs, and innovate. You will provide primary operational support and engineering for multiple large, distributed software applications and participate in an on-call rotation.

Responsibilities

  • Design, implement, improve, and maintain infrastructure for containerized, microservice, and virtualization environments
  • Troubleshoot and debug issues with a focus on resolving problems quickly with minimal impact on customers and developers
  • Manage processes, systems, and infrastructure, leveraging best practices and security
  • Monitor and manage service reliability, availability, and performance
  • Support and troubleshoot Linux and Containers
  • Bolster reliability and performance of customer-facing services
  • Build tools and systems to manage infrastructure and applications
  • Measure and optimize system performance, to push our capabilities forward, get ahead of customer needs, and innovate
  • Provide primary operational support and engineering for multiple large, distributed software applications
  • Participate in on-call rotation

Requirements

  • Thorough experience with containerization and orchestration technologies
  • In-depth understanding of hypervisor technology and secure implementation
  • A strong grasp of configuration management and automation tools
  • Experience with code management and deployment processes (CI/CD), procedures, and tools
  • Automation scripting for build and release processes
  • Proficiency in reading and authoring code using Bash, Python, or Go
  • Strong experience with Linux operating systems such as Ubuntu and CentOS
  • Linux performance tuning, specifically kernel and networking
  • Strong understanding of networking (subnetting, routing, troubleshooting)
  • A pragmatic approach to problem-solving
  • Strong teamwork and collaborative skills
  • Limited travel within the continental United States will be expected
  • Bachelor's degree in an IT-related field or equivalent experience
  • Demonstrated understanding of industry-standard security principles/practices and a willingness to implement and follow them

Nice-to-haves

  • Monitoring & Alerting (Prometheus, Grafana, Alert Manager, etc.)
  • Configuration management (SaltStack, Ansible, etc.)
  • CI/CD Tools (Jenkins, GitLab CI/CD, GitHub Actions, etc.)
  • Scripting/Programming (Bash, Python, Go, Rust, etc.)
  • Linux Networking (NetworkD, OVS, NetPlan, routing, etc.)
  • Messaging Systems (Kafka, RabbitMQ, etc.)
  • NoSQL Databases (MongoDB, etc.)
  • Server Hardware Operations (PXE, Cloud-Init, Kickstart, IPMI, etc.)
  • Cloud Operations (AWS, GCP, etc.)
  • Server Hardware install, maintenance, and troubleshooting experience (HP, Dell similar)

Benefits

  • Free daily lunch and drinks on-site
  • Paid holidays and flexible paid time away
  • Employee/Friends/Family Discounts
  • Onsite health clinic, gym, gaming tables
  • Medical/dental/vision/life coverage & 24/7 Medical Hotline
  • 401(k) + Employer Match
  • Employee Resource Groups
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