Staff Technical Product Management (Tech)

Sunrun - Augusta, ME

Full-time - Mid Level

Augusta, ME

Specialty Trade Contractors

About the position

At Sunrun, we are driven by a determination to transform the way we power our lives, and this commitment starts at the individual employee level. We strive to foster an environment where you can thrive through our dedication to diversity, inclusion, and belonging. As a leading residential solar company, Sunrun is dedicated to providing sustainable and affordable energy solutions to customers across the United States. Our innovative products and services empower homeowners to harness the power of the sun, reduce their energy costs, and contribute to a greener planet. We are committed to excellence in everything we do, from the design and installation of solar systems to the customer experience and ongoing customer relationship. We are seeking an experienced Staff Product Manager to lead the development of our Business Process Management & Workflow domain. In this role, you will be responsible for highly interconnected work across multiple teams and will be expected to deliver user-friendly products that streamline operations and ensure a great customer experience. This position requires a deep understanding of end-to-end business operations, along with the ability to effectively launch and scale new products across multiple use cases and user groups. You will develop a product vision and strategy that aligns with Sunrun's overall goals and objectives, leading the full product lifecycle from discovery to execution and deprecation if necessary. Your responsibilities will include assessing feature value and performance metrics in partnership with finance and business teams, driving prioritization to achieve the most effective outcomes, and supporting requirements definition through various methodologies such as wireframes and user stories. You will also conduct user research to gather insights and validate product concepts, ensuring that the user experience is intuitive and meets the needs of internal customers. Collaboration and communication will be key, as you will drive cross-functional product roadmap alignment and decisions across business teams, products, and engineering, clearly communicating product plans and progress across all levels of the organization.

Responsibilities

• Develop a product vision and strategy for Business Process Management / Workflow in support of Sunrun's overall goals and objectives
• Lead the full product lifecycle, including discovery, requirements definition, prioritization, execution, roadmap development, and deprecation
• Assess feature value and performance metrics in partnership with finance and business teams
• Drive prioritization to achieve the most effective outcomes
• Support requirements definition through the use of wireframes, process flows, user stories, product briefs, and other supporting artifacts
• Identify dependencies across teams and opportunities for consolidation to accelerate product time to value
• Define and track key performance metrics to measure product and feature success and drive continuous improvement
• Conduct user research leveraging various methodologies to gather insights and validate product concepts
• Deliver an intuitive user experience that delights internal customers and enables expedient operational execution and triage
• Drive cross-functional product roadmap alignment and decisions across business teams, products, and engineering
• Clearly and succinctly communicate product plans, progress, and outcomes across all levels of the organization

Requirements

• Bachelor's degree in Business, Engineering, or a related field; MBA or advanced degree preferred
• 7-10 years of product management experience, with a focus on business process management, workflow, ordering & fulfillment, construction project management, or related areas
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization
• Understanding of customer-centric product design and development methodologies
• Experience working in solar, construction, or renewable energy industry a plus

Benefits

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO)