ServiceNow - Santa Clara, CA
posted 2 months ago
As a Staff Technical Product Manager for AI Agent Productivity at ServiceNow, you will play a pivotal role in shaping the future of our core platform offerings. This position is not just about managing products; it's about bridging the gap between business requirements and technical execution. You will lead the product strategy and roadmap for the AI-fueled IT operations agent workspace, focusing on enhancing agent productivity and efficiency through the ServiceNow platform and its products, including IT Service Management (ITSM), IT Asset Management (ITAM), and Security Operations. In this collaborative role, you will partner closely with various teams, including IT operations, engineering, design, and product business units. Your mission will be to champion the transformation of the IT Operations agents' experience, ensuring that the tools and processes they use are optimized for their needs. You will be responsible for translating business requirements into clear, actionable technical specifications that guide development efforts. Your responsibilities will include defining the product vision and roadmap, crafting compelling user stories that maximize value, and managing the product backlog to prioritize stories, epics, and enablers for optimal delivery. You will collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines. Clear and transparent communication will be essential as you present product concepts, roadmaps, and delivery timelines to stakeholders. Additionally, you will participate in user acceptance testing (UAT) and advocate for improvements based on user feedback, ensuring that the conceptual, design, and technical integrity of product features and components are maintained. You will also build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.