Staff Technical Writer

$172,530 - $172,530/Yr

Confluent - Juneau, AK

Full-time - Senior

Juneau, AK

Publishing Industries

About the position

Confluent is seeking a highly skilled Staff Technical Writer to join our team in Juneau, Alaska. In this role, you will be responsible for documenting Confluent, which is a comprehensive distribution of the Apache Kafka distributed streaming platform. We are looking for a writer who possesses a deep passion for technology and communication, as well as a commitment to producing high-quality documentation. At Confluent, we foster a culture that values documentation, and you will have the opportunity to collaborate with engineers, the community, and other stakeholders to create impactful content. Your work will empower developers to build a robust streaming platform that is integral to the success of their organizations. As a Staff Technical Writer, you will work cross-functionally with various teams, including Engineering, Product, and Support, to create world-class developer documentation that ensures customer success. Your responsibilities will include producing documentation that features unified examples, consistent style, and exceptional quality. You will serve as a key member of the Product organization, acting as a user advocate who informs product and feature development based on user needs and feedback. This position requires a strong background in technical writing, with at least 10 years of experience creating documentation for an external developer audience. You should possess excellent writing, editing, and verbal communication skills, along with the ability to work within a modern documentation toolchain, including experience with GitHub. Familiarity with Markdown, reStructuredText, or similar formats is essential, as is the ability to read code in languages such as Java or Python. Experience with distributed systems technologies and a proven track record of developing systematic solutions that enhance user experiences are also critical for success in this role. A Bachelor's Degree in English, Technical Writing, Computer Science, Learning Technology, or a related field is required.

Responsibilities

• Work cross-functionally with Engineering, Product, Support, and more to create world-class developer documentation that ensures customer success.
• Produce documentation with unified examples, consistent style, and jaw-dropping quality.
• Act as a user advocate that informs product and feature development.

Requirements

• 10+ years experience writing technical documentation for an external developer audience.
• Excellent writing, editing, and verbal communication skills.
• Ability to work in a modern documentation toolchain, including GitHub experience.
• Experience using Markdown, reStructuredText, or equivalent.
• Experience reading code in languages such as Java or Python.
• Experience using or documenting distributed systems technologies.
• Proven track record of coming up with systematic solutions that others can utilize to efficiently build other experiences that feel cohesive.
• Bachelor's Degree in English, Technical Writing, Computer Science, Learning Technology, or related field.

Nice-to-haves

• Demonstrated portfolio of work that sets the bar for technical documentation.
• Mastery of docs DevOps processes and tooling.

Benefits

• Competitive pay and benefits in line with industry standards.
• Annual estimated salary of $146,800 - $172,530.
• Annual bonus and competitive equity package.