Staff UX Researcher
Ramp Business - New York City, NY
posted 4 days ago
About the position
At Ramp, UX Research is responsible for the processes, tools, and methods product teams use to build with our customers and develop a deep understanding of their needs without compromising our product velocity. UX Research enables product teams to prioritize and build the right solutions today, and to gain the insight to delight our customers with new products they'll love in the future. The UX Research and UX Writing team sits within the broader Product Design team and brings the voice of our customers to the product decisions our teams make. UX Researchers partner closely with product teams to empower them to conduct their own research on questions and hypotheses they're exploring. They also work with product partners to identify areas that would benefit from more foundational research and initiatives and return those insights to the organization.
Responsibilities
- Identify and execute research topics in partnership with product teams
- Design and coordinate studies with clear goals and outcomes
- Optimize processes, tools, and resources that enable product teams to conduct their own UX research that results in actionable insights
- Pursue projects in areas that would benefit from larger generative or foundational research and build compelling evidence-based narratives for the organization
- Champion our customers and look for opportunities to amplify research projects and share learnings across teams
Requirements
- Minimum 7 years of experience conducting qualitative UX research at a tech company
- Experience designing research projects using a variety of methods like usability studies, contextual inquiry, and surveys
- Proven ability to communicate and collaborate with leaders across an organization to ensure research insights are effectively utilized
- An operations mindset with an understanding of the logistical challenges and workflows of recruiting for research
- An interest in empowering cross-functional partners to conduct effective research independently
- A strong enthusiasm for trying new tools and technologies to enhance our UX research practice
Nice-to-haves
- Experience using Figma
- Experience with quantitative data collection and analysis
- Be kind, curious, and generous
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF
- Pet insurance
