Staff UX Researcher

Full-time - Senior

NY

About the position

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. We are looking for a Staff UX Researcher to join the Product Design team to help shape the future Ripple products and user experiences. You will collaborate closely with Designers, Product Managers, and Engineering teams to lead research to inform the design and development of innovative products. You will have an exciting opportunity to dive deeply into the user base by solving challenging and ambiguous problems and unlocking value that builds and maintains trust in Ripple and the broader blockchain industry. You are independent, self-motivated, thorough, and can work efficiently. You advocate for our users and are motivated to work with teams to connect with them closely and deliver actionable insights.

Responsibilities

• Perform discovery, concept validation, and evaluative research (e.g., 1:1 interviews, prototype testing, usability, surveys) in an agile way, influence the product roadmap that drives business impact
• Partner closely with Product Designers, Product Managers, and other team members to plan and gather insights, ensuring team engagement and collaboration throughout the research process
• Communicate research insights and illustrate suggestions in compelling and creative ways; tailoring insights to suit the audience, varying levels of detail and complexity as appropriate/required
• Develop and evolve buyer/user personas and journey maps to help align cross-functional teams to make data-driven decisions
• Facilitate workshops to surface internal hypotheses, increase knowledge sharing, and spread user empathy
• Stay updated with research trends, practices, agile techniques, and tools

Requirements

• 8+ years of experience performing UX research for technology or fin-tech products
• Quickly understand the root of the business questions at hand and apply research techniques, frameworks, agile methods, etc.
• Strong organizational, planning, and time management skills; can independently manage multiple studies at a time
• Mastery in moderating in-person and remote interviews and can quickly produce actionable insights
• A storyteller who can deliver the 'why' behind customer needs and behavior, and engages cross-functional teams and diverse audiences in an impactful way
• Entrepreneurial and self-motivated with a bias toward execution and agility
• Strong interpersonal skills and ability to build and sustain trusting relationships with cross-functional teams
• Excellent verbal and written communication; values over-communication while collaborating in different time zones
• Experienced in presenting research to various audiences, including leadership team and at team offsites
• Flexible and agile problem solver who can pivot quickly and anticipate changes in an evolving technology environment
• BA/BS in Psychology, Cognitive Science, Human-Computer Interaction, or a related field is considered an advantage

Benefits

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events