Starbucks Barista

About the position

The Starbucks Barista position involves preparing coffee drinks and related food items while ensuring high-quality customer service and product availability. The role requires effective communication with customers, handling complaints, and maintaining cleanliness in the coffee bar area. Baristas are also responsible for stocking products, operating cash registers, and implementing promotional displays to enhance sales.

Responsibilities

• Prepare coffee drinks and related food items as requested by customers.
• Ensure customer service and product quality, selection, and availability.
• Handle customer relations positively, including resolving complaints.
• Promote personalized service in the coffee bar.
• Fill customer orders by preparing specialty drinks and stocking display cases.
• Build sales through sampling and suggestive selling techniques.
• Clean and maintain the coffee bar sitting area.
• Receive and break down loads, stocking and rotating products as needed.
• Create effective displays for coffee, cups, and pastries.
• Clean all production equipment and communicate maintenance issues to the supervisor.
• Operate cash register and process customer payments accurately.
• Assist customers with product specifications and special orders.
• Monitor inventory and ensure compliance with vendor requirements.
• Implement promotional and seasonal displays to control shrink and expenses.
• Maintain organized work and sales areas, including backroom and cooler.
• Ensure proper merchandising of products and monitor product flow.
• Respond to incoming calls and resolve customer complaints appropriately.
• Perform all job duties safely, accurately, and with integrity.

Requirements

• Working knowledge of all job duties within the coffee bar.
• Ability to taste, smell, and test products.
• Strong communication and interpersonal skills.
• Understanding of company practices and vendor policies.
• Ability to describe products and educate customers on coffee.
• Knowledge of product quality, variety, standards, and sanitation.
• Basic mathematics and measurement skills.

Nice-to-haves

• Experience in customer service roles.
• Knowledge of coffee and related merchandise.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance