Station Agent - Denali (Alaska Railroad)

State of Alaska • Denali, AK

361d

About The Position

This is a seasonal position starting in April 2025. The role involves performing duties at the Passenger Depot related to serving the public with baggage-related issues, including customer service, loading/unloading baggage, janitorial duties, and small maintenance and landscaping tasks. The position requires operating a computerized reservation system to manage reservations, sell and issue passenger tickets, provide travel information, and coordinate boarding activities.

Requirements

• High school diploma or GED equivalent is required.
• Six months of verifiable front-line customer service experience is required.
• One year of experience in the travel or tourism industry is preferred.
• Skill to operate a computerized reservation system is preferred.
• Skill and ability to deal tactfully with the public is required.
• Must have the skill and ability to keep inventory control of passenger tickets and revenue baggage checks.
• Basic knowledge of accounting procedures to handle money, make change, and reconcile total cash balance daily is required.
• Knowledge of passenger and baggage tariffs, various forms of allowable payment for tickets, railroad services, schedules, baggage allowances, rules and regulations of the department is preferred.
• Previous experience operating a forklift is preferred.
• Must possess a valid driver's license.

Nice To Haves

• One year of experience in the travel or tourism industry.
• Skill to operate a computerized reservation system.
• Knowledge of Railroad terminology, passenger and baggage tariffs, services, schedules, and ticketing procedures.
• Previous experience operating a forklift.

Responsibilities

• Perform baggage handling duties of loading/unloading and delivering baggage to and from trains using a forklift.
• Operate government vehicles (sedans, pickup trucks, etc.) requiring a valid driver's license.
• Provide service to the public by answering inquiries regarding the Railroad's passenger, baggage, and related information.
• Provide customer service by greeting customers, answering questions, and assisting with travel plans.
• Coordinate individual bookings by determining travel dates and destination.
• Make travel reservations using a computerized reservation system.
• Collect payment for reservations (cash, credit card, or tour operator voucher).
• Issue refunds when appropriate.
• Print and issue boarding passes.
• Prepare conductor's manifest and notification of seat assignments.
• Responsible for all general janitorial and housekeeping needs of the depot.
• Conduct problem resolution regarding lost or damaged bags.
• Document problems that are not able to be resolved.
• Work with Lost and Found group on personal lost and found items onboard trains and stations.
• Contribute to team effort by accomplishing Guest Services-related results as needed.

Benefits

• ARRC Pension Plan with mandatory participation.
• 401(k) Tax Deferred Savings Plan with optional participation.
• 457 Deferred Compensation Plan for non-represented employees.
• Comprehensive health insurance plan administered by Premera Blue Cross Blue Shield of Alaska.
• Dental plans available for employees.
• Vacation leave accrual based on years of service.
• Sick leave accrual.
• 11 paid holidays.

What This Job Offers

• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees