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State of Alaskaposted about 2 months ago
Part-time - Entry Level
Talkeetna, AK
Executive, Legislative, and Other General Government Support
About the position
This is a seasonal part-time position starting in April 2025. The role involves performing duties at the Passenger Depot related to serving the public with baggage-related issues, including customer service, loading/unloading baggage, janitorial duties, and small maintenance and landscaping tasks. The position requires operating a computerized reservation system to manage reservations, sell and issue passenger tickets, and provide travel information.
Responsibilities
- Perform baggage handling duties of loading/unloading and delivering baggage to and from trains using a forklift.
- Operate government vehicles requiring a valid driver's license.
- Provide service to the public by answering inquiries regarding passenger and baggage information.
- Provide customer service by greeting customers, answering questions, and assisting with travel plans.
- Coordinate individual bookings and make travel reservations using a computerized reservation system.
- Collect payment for reservations and issue refunds when appropriate.
- Print and issue boarding passes and prepare conductor's manifest.
- Responsible for general janitorial and housekeeping needs of the depot.
- Conduct problem resolution regarding lost or damaged bags and document unresolved issues.
- Contribute to team effort by accomplishing Guest Services-related results.
Requirements
- High school diploma or GED equivalent.
- Six months of verifiable front-line customer service experience.
- Basic knowledge of accounting procedures to handle money and reconcile cash balance.
- Ability to operate a computerized reservation system.
- Must possess a valid driver's license.
Nice-to-haves
- One year of experience in the travel or tourism industry.
- Skill to operate a computerized reservation system.
- Knowledge of passenger and baggage tariffs, railroad services, and ticketing procedures.
- Previous experience operating a forklift.
Benefits
- ARRC Pension Plan with mandatory participation.
- 401(k) Tax Deferred Savings Plan with optional participation.
- Health Insurance Plan with coverage for employees and dependents.
- Dental plans available for employees.
- Vacation and sick leave accrual based on years of service.
- 11 Paid holidays.
