Station Operations Coordinator

About the position

The Station Operations Coordinator at Piedmont Airlines plays a crucial role in ensuring operational excellence within the Ground Handling Department. This position is responsible for allocating daily staffing to flights and related tasks, utilizing various staffing programs to meet operational needs, and providing essential reports. The ideal candidate will demonstrate strong decision-making skills and proficiency in Microsoft Office, contributing to a safety-conscious and efficient work environment.

Responsibilities

• Drive operational excellence in a safety-conscious environment
• Effectively allocate resources and provide appropriate support to enable team members to deliver on operational goals
• Allocate resources in accordance with Collective Bargaining Agreements and local policies
• Utilize staffing programs and other resources to identify needs for day-of operations and provide required reports
• Understand the corporate culture, policies, and goals while implementing these into daily work routines
• Perform administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Conduct other station coordination duties and responsibilities as required

Requirements

• High school diploma or GED
• Customer service experience
• Mid-level experience with Microsoft Office
• Strong decision-making skills
• Ability to work independently and meet deadlines
• Ability to prioritize and execute tasks with a sense of urgency
• Ability to monitor and assess performance for improvements

Nice-to-haves

• Previous experience in airline customer service or staffing allocation
• Previous experience with GS RealTime
• Working knowledge of Air Operations Area (AOA)
• Familiarity with company policies and automation applications

Benefits

• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Vacation
• Family travel on the American Airlines network