Station Supervisor

Cape Air - Barnstable, MA

Full-time - Mid Level

Barnstable, MA

Air Transportation

About the position

The Station Supervisor position at Cape Air is a critical role designed to ensure that employees deliver exceptional customer service in accordance with the company's standards. This position involves overseeing daily operations at the station, ensuring that all staff are adequately trained and that all procedures are followed to maintain safety and efficiency. The Station Supervisor will be responsible for planning staffing levels, supervising staff during shifts, and ensuring compliance with flight departure schedules. This role requires a proactive approach to managing operations and addressing any irregularities that may arise during the course of the day. In addition to operational oversight, the Station Supervisor will be tasked with maintaining positive relationships with local airport authorities and agencies, assisting in staffing and budgeting for Customer Service Agents, and conducting interviews for prospective employees. The role also involves ensuring that all employees are up to date with their training and responsibilities, as well as conducting performance reviews and planning for station performance. The Station Supervisor must be prepared to travel for company meetings and work non-standard hours, particularly during special events. The ideal candidate will possess strong supervisory or management experience, particularly in areas such as budgeting, interviewing, and performance planning. They must demonstrate excellent communication skills, both written and verbal, and have a genuine desire to serve customers and build relationships. The ability to work independently, adapt to changing priorities, and manage multiple tasks in a stressful environment is essential. This position requires a commitment to upholding the values and mission of Cape Air, ensuring that all operations align with the company's goals and standards.

Responsibilities

• Ensure proper planning techniques are used to provide adequate staffing levels for daily operations.
• Supervise the operation and staff during shifts and provide timely lunch coverage.
• Ensure compliance with flight departure schedules and on-time performance.
• Oversee baggage department duties and ensure all procedures are met daily.
• Ensure baggage left behind is entered into the World Tracer system.
• Enforce station, safety, and security procedures among employees.
• Maintain quality check-in procedures to meet company standards.
• Ensure all security-related responsibilities are fulfilled for each flight and passenger.
• Keep supplies stocked at the station at all times.
• Ensure all employees are up to date with learning center duties.
• Train frontline employees to ensure they are capable of performing their tasks.
• Report operational irregularities to the Station Manager.
• Conduct thorough investigations to resolve employee problems or station issues.
• Ensure cash reports and petty cash are managed correctly, reporting any discrepancies.
• Communicate effectively with the Station Manager and staff to promote development.
• Maintain positive relationships with local airport authorities and agencies.
• Assist in staffing levels and budgeting for Customer Service Agents as needed.
• Interview prospective Customer Service employees as required.
• Assist with performance reviews and station performance planning as needed.
• Travel to company meetings as necessary.
• Ensure excellent customer service and efficient counter operations during assigned shifts.
• Perform additional duties as assigned.

Requirements

• Previous supervisory or management experience is strongly preferred.
• Experience in budgeting, interviewing, disciplinary action, performance planning, payroll, and scheduling is helpful.
• Experience in building and maintaining airport regulatory relationships is required.
• Ability to enforce policy and procedure is required.
• Willingness to travel short and long distances and work non-standard hours, especially during special events.
• Demonstrated understanding of the connection between overall mission and daily tasks.
• Proficient writing skills and adequate grasp of English grammar are required.
• Excellent communication and customer service skills are required.
• Ability to interact effectively with others is essential.
• Ability to work independently and adapt to changing work priorities is necessary.
• Proficiency in Microsoft Word, Office, and Excel is required.
• Genuine desire to serve internal and external customers and build relationships is essential.
• Ability to multi-task in a stressful environment is required.
• Must meet the same basic job qualifications as all station agents, including being at least 18 years old and holding a high school diploma or equivalent.
• If driving is required, must hold and maintain a valid driver's license in the location.
• Ability to lift up to 70 lbs. is required.
• Basic computer skills are necessary.
• Flexibility of schedule is a must.