Stillwater Operations Support Specialist Onsite

$31,200 - $37,440/Yr

Professional Finance Company - Greeley, CO

Full-time

Greeley, CO

Administrative and Support Services

About the position

The Stillwater Operations Support Specialist position is a full-time role based in Greeley, CO, primarily responsible for managing and maintaining patient accounts while assisting with various clerical and administrative duties. This position serves as one of the primary liaisons between PFC|First and its clients, ensuring effective communication and support. The specialist will handle incoming and outgoing patient calls, verify insurance eligibility, and update patient information in the Meditech system for billing purposes. Additionally, the role involves reconciling data between systems, printing and mailing itemized statements, and responding to inquiries from patients and internal staff at SMC. The responsibilities extend to reviewing aged inventory to identify accounts that may need to be classified as bad debt, conducting research on accounts that should be placed with PFC|First, and managing demographic updates across various systems. The specialist will also be tasked with processing itemized bills consistently and timely, managing the close and return process, and handling files from both email and SFTP for processing and distribution. Monthly bad debt processing and updating host systems with the status and agency assignment are also key components of this role. Other project-related duties may be assigned as needed, requiring flexibility and adaptability in a fast-paced environment.

Responsibilities

• Manage and maintain patient accounts.
• Assist with various clerical and administrative duties.
• Serve as a primary liaison between PFC|First and clients.
• Handle incoming and outgoing patient calls.
• Verify insurance eligibility and update information in Meditech for billing.
• Reconcile data between systems.
• Print and mail itemized statements.
• Respond to inquiries from patients and internal staff at SMC.
• Review aged inventory to identify accounts for bad debt classification.
• Conduct research on accounts that should be placed with PFC|First.
• Manage demographic updates across various systems.
• Process itemized bills consistently and timely.
• Manage the close and return process.
• Handle files from both email and SFTP for processing and distribution.
• Perform monthly bad debt processing and update host systems with status and agency assignment.
• Complete other project-related duties as assigned.

Requirements

• High School Diploma or GED; secondary education preferred.
• Minimum one year experience in a professional office setting.
• Strong interpersonal and communication skills.
• Excellent spelling and grammar skills.
• Strong computer and phone etiquette skills.
• Strong analytical, organizational, time management, and multi-tasking skills.
• Ability to maintain a professional appearance and positive attitude.
• Ability to work in a fast-paced environment and maintain workflow standards.