Stocker

Hy-Vee - Watertown, SD

Full-time - Entry Level

Watertown, SD

Food and Beverage Retailers

About the position

The Stocker position at Hy-Vee is focused on providing excellent customer service while efficiently managing stock and inventory in the grocery department. The role involves unloading products, stocking shelves, and ensuring a pleasant shopping experience for customers through friendly interactions and teamwork.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and passing along customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Unloads trucks, opens containers, stocks the shelves, runs overstock on risers, and rotates product.
• Monitors for mis-picked items, reviews product outs, and wrong deliveries.
• Organizes stock for greatest efficiency; cleans and restocks damaged items.
• Tags the shelves with overstock in the back room and understock drawers.
• Reports all new or different items for the scanning coordinator for input into the system.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Operates register for customer purchases.
• Trains new stockers in job duties.
• Performs outside maintenance tasks such as shoveling snow and spreading ice melt.
• Stocks supplies, cigarettes, front-end sacks, and delivers supplies to departments.
• Cleans registers, restrooms, breakroom, backroom, sweeps and mops the floor, and tends to supply needs.
• Orders merchandise and supplies as needed.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Requirements

• High school or equivalent experience.
• Six months or less of similar or related work experience.
• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to solve arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.