Storage Customer Service Representative

U-Haul - Metairie, LA

Full-time - Entry Level

Metairie, LA

Rental and Leasing Services

About the position

The Storage Customer Service Representative at U-Haul plays a crucial role in providing exceptional service to customers by assisting them with their storage needs. This position involves working as part of a support team to ensure that customers receive the help they need, including inspecting and maintaining equipment, and utilizing technology for dispatch and returns. The role offers on-the-job education and opportunities for career advancement, with a focus on customer satisfaction and operational support.

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain the terms of rental agreements and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure that all vacant storage units are clean, dry, secure and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

• Driver's license and the ability to maintain a clean driving record.
• Excellent communication skills.
• Available to work on weekends and holidays.

Benefits

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program