Storage Facility Operations Manager

$60,000 - $60,000/Yr

Company Confidential - Tacoma WA - Seattle, WA

Part-time,Full-time - Mid Level

Seattle, WA

About the position

The Storage Facility Operations Manager is responsible for overseeing the daily operations of a storage facility, ensuring a secure, clean, and customer-friendly environment. This role involves managing occupancy levels, maintaining the facility, handling customer inquiries, and maximizing profitability. The ideal candidate should be organized, detail-oriented, and skilled in customer service, with a commitment to high operational standards.

Responsibilities

• Oversee the day-to-day operations of the storage facility, including opening and closing procedures, security checks, and cleanliness.
• Manage occupancy levels through marketing efforts, price adjustments, and client retention initiatives.
• Ensure compliance with company policies, safety standards, and local regulations.
• Handle customer inquiries, complaints, and requests, providing exceptional service and maintaining positive client relationships.
• Assist customers with selecting appropriate unit sizes and storage options to fit their needs.
• Conduct facility tours, explain rental agreements, and complete leasing paperwork.
• Develop and execute marketing strategies to increase occupancy and retain tenants, such as seasonal promotions and referral programs.
• Promote additional products and services, including packing materials and insurance options.
• Monitor revenue goals, control expenses, and prepare regular financial reports for management.
• Process payments, manage delinquent accounts, and execute collection procedures in accordance with company policies.
• Oversee the maintenance of all facility equipment, grounds, and units to ensure a clean, functional, and attractive environment.
• Coordinate with vendors for repairs and maintenance as needed.
• Implement and monitor security procedures to ensure the safety of tenants' belongings and the property.
• Maintain accurate records of occupancy, payments, and unit conditions using facility management software.
• Track inventory of supplies and manage reorders.
• Prepare and maintain a schedule for unit inspections and facility upgrades.

Requirements

• High school diploma or equivalent required; associate or bachelor's degree in business, management, or a related field preferred.
• 4+ years in storage and/or property management, customer service, or retail management preferred.
• Strong communication, problem-solving, and organizational skills; proficiency in Microsoft Office and facility management software.
• Ability to work flexible hours, including weekends and holidays; must pass background and security checks.
• Reliable transportation.

Benefits

• Competitive salary and bonus opportunities based on facility performance
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Ongoing training and career development opportunities
• Housing provided