Store Associate

BJ's Wholesale Club - Wareham, MA

Full-time

Wareham, MA

10,001+ employees

General Merchandise Retailers

About the position

The position at BJ's Wholesale Club involves providing exceptional customer service and support to members while executing various membership-related tasks. The role focuses on acquiring, renewing, and upgrading memberships, as well as handling merchandise returns and general inquiries. Team members are expected to maintain a positive environment, uphold club standards, and work collaboratively to achieve goals.

Responsibilities

• Execute Acquisition 365, renewing, upgrading, and cross-selling My BJs Perks.
• Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries.
• Provide excellent and efficient member service.
• Support the application of club policies, procedures, and compliance.
• Act with honesty and integrity, addressing member concerns and escalating as appropriate.
• Ensure a safe and positive environment for members and team members.
• Embrace inclusion and diversity, collaborating with respect.
• Deliver service excellence through all points of contact with members.
• Resolve and deescalate member concerns in a timely manner.
• Maintain visible accurate signage and ensure cleanliness and organization of the club.
• Understand and access production and/or financial performance reporting for the department.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Benefits

• Weekly pay
• Free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, and flexible spending
• 401(k) plan with company match (eligibility requirements vary by position)