BJ's Wholesale Club - Wareham, MA

posted 4 days ago

Full-time
Wareham, MA
10,001+ employees
General Merchandise Retailers

About the position

The position at BJ's Wholesale Club involves providing exceptional customer service and support to members while executing various membership-related tasks. The role focuses on acquiring, renewing, and upgrading memberships, as well as handling merchandise returns and general inquiries. Team members are expected to maintain a positive environment, uphold club standards, and work collaboratively to achieve goals.

Responsibilities

  • Execute Acquisition 365, renewing, upgrading, and cross-selling My BJs Perks.
  • Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries.
  • Provide excellent and efficient member service.
  • Support the application of club policies, procedures, and compliance.
  • Act with honesty and integrity, addressing member concerns and escalating as appropriate.
  • Ensure a safe and positive environment for members and team members.
  • Embrace inclusion and diversity, collaborating with respect.
  • Deliver service excellence through all points of contact with members.
  • Resolve and deescalate member concerns in a timely manner.
  • Maintain visible accurate signage and ensure cleanliness and organization of the club.
  • Understand and access production and/or financial performance reporting for the department.

Requirements

  • Prior front line/customer service or previous sales experience preferred.
  • Results driven with proven success in goal achievement.
  • Basic math skills preferred.
  • Computer proficiency preferred.

Benefits

  • Weekly pay
  • Free BJ's Inner Circle and Supplemental membership(s)
  • Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
  • Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, and flexible spending
  • 401(k) plan with company match (eligibility requirements vary by position)
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