Genuine Parts Company - Honolulu, HI
posted about 2 months ago
Part-time,Full-time - Entry Level
Honolulu, HI
101-250 employees
Motor Vehicle and Parts Dealers
About the position
As a NAPA Automotive Parts Specialist, you will serve as the primary point of contact for customers entering the retail store, providing expert advice and solutions for their automotive needs. This role emphasizes customer service and requires a solid understanding of automotive parts, whether gained through professional experience or personal interest. The position offers opportunities for career growth within the company, making it suitable for both full-time and part-time candidates.
Responsibilities
- Provide auto parts answers and solutions for retail and wholesale customers in person and over the phone.
- Assist other NAPA team members with customer inquiries using your parts knowledge.
- Deliver outstanding customer care and interactions with everyone who visits the NAPA Store.
- Engage retail customers to create a positive consumer experience.
- Utilize technology, including computers, cash registers, and paper catalog systems.
Requirements
- Valid Driver's License
- Previous experience in a parts store or automotive industry, or a willingness to learn about auto parts.
- High School Diploma or GED.
- Technical or Trade school courses or degree.
- Excellent verbal and written communication skills.
- Ability to thrive in fast-paced retail environments.
- Strong listening skills and empathy for customers.
Nice-to-haves
- Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
- Experience in a parts store, auction, retail store, or autobody/collision.
- Knowledge of cataloging and/or inventory management systems.
- ASE Certifications.
Benefits
- Competitive Pay at $17.25 per hour
- Outstanding health benefits
- 401K plan
- Stable company with a Fortune 200 ranking
- Culture of promotion from within
- Great training and ongoing development support from multiple leaders.
